M365 AI SME, Senior

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Microsoft 365 AI Governance, Agent 365, Copilot Agent Engineering SME

The Microsoft 365 AI Governance, Agent 365, Copilot Agent Engineering SME provides operational, technical governance, and Level 3 escalation support for Microsoft AI services. This role is a key contributor for sustaining and maturing the organization’s Microsoft AI ecosystem including Microsoft 365 Copilot, Copilot Studio, Copilot Agents, Microsoft 365 agent capabilities, Microsoft Frontier AI features and associated governance controls.

The person in this role serves as the technical and operational subject matter expert for AI-enabled Microsoft 365 Services, ensuring AI solutions and features are deployed securely, governed effectively, aligned to business objectives, and operated at enterprise scale. The engineer in this role will partner with Security, Compliance, Architecture, Legal, Risk and Business stakeholders to establish AI guardrails, manage service performance, support adoption, and enable responsible use of Microsoft AI technologies across the organization. The Microsoft 365 AI Engineer is a key enabler for IT and Business members, providing advisory guidance and solutions for complex challenges and participates in the delivery of the largest, most complex, and most strategic Microsoft 365 projects and roadmap strategy. Communication and professionalism are paramount as this role represents RSM Technical Services to effectively engage with technical and business teams as well as external providers of IT services.

The M365 Operations Team is responsible for the planning, design and implementation of M365, ensuring the environment is supported and resilient. The team provides escalation support for infrastructure, architecture, delivery, and operations, supporting M365 services and integrated systems, level 3 escalations for incident and problem management for these services and proactively ensuring continued operation and optimal performance.

ESSENTIAL DUTIES:

• The Microsoft AI Governance, Agent 365 and Copilot Agent SME will collaborate with M365 Operations & Platform team leadership to develop and lead operational governance for Microsoft AI capabilities across the Microsoft 365 ecosystem, including Copilot Agents, Copilot Studio, Agent 365, Microsoft Frontier and other emerging Microsoft agent experiences. Collaborate to define, implement and sustain AI governance standards, operating procedures, and guardrails that support responsible AI usage, acceptable use, data protection, compliance and audit readiness.
   
• Partner with Security, Risk, Compliance, Privacy, Legal and Architecture teams to ensure AI solutions align with enterprise policies, regulatory requirements, identity controls, retention standards, and information protection practices. Establish governance processes for agent publishing, approval, monitoring, exception handling, lifecycle reviews and retirement.
   
• Mature the enterprise support model for Copilot Agents and Copilot-based solutions from ideation through production support. Define intake, design review, risk assessment, testing, release management, documentation, change control, monitoring, and post-deployment support processes.
   
• Review new agent use cases for feasibility, data sensitivity, supportability and policy alignment. Ensure agents are published with clear ownership, human oversight, escalation paths, and lifecycle controls. Collaborate to align AI service delivery with Microsoft security and compliance controls, including Microsoft Purview, Data Loss Prevention, sensitivity labels, access governance, auditing, retention and eDiscovery where applicable. Identify and mitigate risks related to data spillage, connector exposure and unauthorized agent publishing. Contribute to governance playbooks for incident response, issue triage, and remediation related to AI-enabled services.
   
• Provide daily operational oversight and level 3 support for AI-enabled Microsoft 365 services in a complex enterprise environment. Troubleshoot service-impacting issues, coordinate with Microsoft and third-party vendors as needed, and restore service health in accordance with operational standards. Develop service and agent monitoring, usage analytics, governance reporting and operational dashboards to measure adoption, effectiveness, risk posture, and service quality. Identify improvement opportunities and drive automation, process optimization and support model maturity.
   
• Utilize PowerShell, APIs, automation frameworks and other tools to streamline AI deployment, governance enforcement, operational reporting, and environmental management. Develop methods to improve repeatability, control and scalability.
   
• Design and maintain automation for routine governance checks, agent reviews, inventory reporting and lifecycle notifications across Microsoft AI services.
   
• Provides direct support for M365 services and technologies. Support 3rd party integrations, Enterprise Data set flows, and roadmap improvements in RSM M365 Hybrid Multi-Geo production, development and other environments that interact with RSM M365 technologies and services.
   
• Collaborate to help build a world-class, high-performing team and ensure operational proficiency.
   
• Participate in scheduled and unscheduled maintenance activities, change support and rotational on-call responsibilities as required for enterprise operations.
   
• Other duties as assigned

QUALIFICATIONS

Education/Certifications

• Preferred: Bachelor's degree in Computer Science, Software Engineering, Information Systems, or equivalent work history/experience or working towards achieving a degree
• Microsoft 365 Certified: Fundamentals (Preferred)
• Microsoft Certified: Administrator (Preferred)
• Microsoft Certified: Power Platform Fundamentals (Preferred)

Technical Skills

• Experience supporting Enterprise-scale Cloud and Hybrid IT environments - Preferred
• Strong M365/O365 technologies knowledge – Required
• PowerShell knowledge – Required
• Management of M365 tenants – Required
• Azure Active Directory – Required
• Technical expertise working with M365 hybrid environments, Exchange Online, Azure AD, Dynamics 365, Power BI, SharePoint Online, Stream, Teams, OneDrive for Business, e-discovery and conditional access – Required
• Power Platform, Copilot Studio, Microsoft 365 Copilot - Preferred

Experience

• Technical expertise supporting Enterprise-scale Cloud and Hybrid IT environments – Required
• Strong knowledge of IT infrastructure, network and directory services - Required
• 2+ years of M365 Operations support and administration – Required
• Proficiency Administering Advanced Enterprise Directory Services – Required
• Azure Active Directory - Required
• Managing Conditional Access and Advanced Enterprise Security policies for M365 tenants – Preferred

Collaboration/Soft Skills

• Technical and workload management skills
• Experience in team collaboration – Required
• Excellent written and oral presentation skills – Required
• Exceptional analytical and process development skills – Required

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. 

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.