Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job DescriptionRoles & Responsibilities :
looking for a seasoned Business Analyst with around 8 years of experience, specializing in Microsoft Dynamics 365 CRM Customer Service workspace. The ideal candidate will operate in a fast-paced Agile environment and will be responsible for bridging business needs with technical solutions, ensuring the successful implementation of Dynamics 365 CRM functionalities aligned with healthcare industry standards. Prior work experience in the domain of health care is an added advantage.
Key Responsibilities:
Collaborate with onsite Business analyst and customer team to gather, analyze, and document detailed business and functional requirements.
Collaborate with customer stakeholders on a need basis to gather, analyze, and document detailed business and functional requirements.
Act as the liaison between onsite and offshore teams for Dynamics 365 CRM requirements
Hands-on experience in Dynamics CRM to an extent of driving PO demos.
Participate in Agile ceremonies such as sprint planning, backlog grooming, daily stand-ups, reviews, and retrospectives.
Write clear and concise user stories, acceptance criteria, requirements, and maintain product backlogs using Agile tools (e.g., Azure DevOps, JIRA).
Perform gap analysis between current processes and Dynamics 365 CRM capabilities; recommend improvements.
Work closely with cross-functional teams including developers, testers, architects, and SMEs to deliver high-quality solutions.
Facilitate User Acceptance Testing (UAT), create training materials, and support change management activities.
Ensure compliance with healthcare industry regulations such as HIPAA, HL7, or FHIR standards.
Continuously evaluate business processes and identify opportunities for improvement and automation using Dynamics 365 CRM features.
Educational qualification:Bachelor’s degree in business, Information Systems, Healthcare Administration, or related field.
Experience :
3-7 years of experience as a Business Analyst with a strong background in the healthcare industry.
Minimum 3–5 years of hands-on experience with Microsoft Dynamics 365 (Customer Engagement and related modules).
Mandatory/requires Skills :
Proven experience working in Agile teams and environments.
Solid understanding of healthcare workflows, data standards, and compliance requirements.
Proficiency with tools such as Azure DevOps, JIRA, Confluence, Visio, Power BI, and MS Office.
Excellent communication and stakeholder management skills.
Preferred Skills :
Bosch Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bosch Group and has not been reviewed or approved by Bosch Group.
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Retirement Support — 401(k) matching and a company-funded pension are emphasized, complemented by performance-based bonuses. These retirement elements are portrayed as generous and a standout component of total rewards.
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Healthcare Strength — Comprehensive medical, dental, vision, life insurance, and wellness initiatives such as the befit program and employee assistance support are highlighted as robust. Preventative care and mental health resources, with global consistency adapted by country, strengthen perceived healthcare value.
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Leave & Time Off Breadth — Vacation time is described as well above legal minimums, with paid time off reaching up to five weeks in some cases. Paid holidays and sick leave further expand overall time-away options.
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What We Do
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” The Bosch Group comprises Robert Bosch GmbH and its roughly 440 subsidiary and regional companies in some 60 countries. Including sales and service partners, Bosch’s global manufacturing, engineering, and sales network covers nearly every country in the world. With its more than 400 locations worldwide, the Bosch Group has been carbon neutral since the first quarter of 2020. The basis for the company’s future growth is its innovative strength. At 128 locations across the globe, Bosch employs some 76,100 associates in research and development, of which more than 38,000 are software engineers. Instagram: https://www.instagram.com/boschglobal/ Facebook: https://www.facebook.com/BoschGlobal Twitter: https://www.twitter.com/BoschGlobal Glassdoor: https://bit.ly/3raTZnH Imprint: www.bosch.com/corporate-information Privacy statement: www.bosch.com/data-protection-notice
