About the Role
As a Customer Service Consultant, you'll support an existing member base by handling inbound enquiries on behalf of a trusted not-for-profit organisation providing a vital service to the community.
You'll be the first point of contact for members, assisting them with queries, providing information and updating membership records while maintaining high standards of quality and compliance.
Key responsibilities include:
· Handling inbound customer enquiries in a professional, empathetic, and friendly manner
· Assisting members with membership updates and facilitating payments
· Making outbound retention calls, assisting members to renew their memberships
· Providing clear information regarding membership coverage and processes
· Processing account updates across multiple systems
· Resolving customer enquiries efficiently while maintaining high service standards
· Following established procedures, compliance guidelines and quality frameworks
What We're Looking For
We're looking for friendly, customer-focused people who enjoy helping others and communicating with confidence.
You may come from a contact centre, hospitality, retail, reception or other customer service background.
To be successful in this role, you'll have:
- Excellent communication skills and a confident phone manner
- Strong listening and problem-solving abilities
- The ability to build rapport and trust with customers
- Confidence working across multiple computer systems
- Strong attention to detail and ability to follow processes
- Resilience in a fast-paced environment
- Availability to work rotating shifts
Contact Centre experience is highly regarded, but not essential. Candidates with strong customer service experience in hospitality, retail or similar industries are encouraged to apply.
Working Hours
This role operates on a rotating roster within the following hours:
- Monday to Friday: 8:00am to 8:00pm
- Saturday: 9:00am to 5:00pm
Recruitment Process
Shortlisted candidates will be required to complete a Criminal History Check and Reference Check.
Apply Today
If you're a strong communicator who enjoys helping people and delivering great customer service, we'd love to hear from you.
Apply now to secure your place in our September 2026 training intake.
Skills Required
- Excellent communication skills and a confident phone manner
- Strong listening and problem-solving abilities
- Ability to build rapport and trust with customers
- Confidence working across multiple computer systems
- Strong attention to detail and ability to follow processes
- Resilience in a fast-paced environment
- Availability to work rotating shifts
- Contact centre experience
- Criminal history check
- Reference check
What We Do
A global customer experience (CX) management solutions provider, Startek® delivers best-in-class omnichannel CX, digital transformation and enterprise tech services for leading brands, from Fortune 500s to fast-growing startups. Our innovation and expertise ensure CX excellence across traditional and non-traditional channels. Working both in-center and via work at home, our 40,000 CX experts are present in 13 countries ensuring global reach and local connection no matter where your customers are based. The award-winning Startek Cloud, a hybrid-cloud platform integrated with AI capabilities, empowers remote and home-based team members, to deliver business agility and continuity. At Startek we believe that every organization can deliver meaningful customer experience (CX) at every touchpoint by harnessing the power of empathy. Empathy is looking through your customer’s eyes to understand the world as they see it and leveraging that understanding to build human-centric experiences that create an effortless 1-2-1 connection. Applying empathy across data, technology and people, we enable our clients to build long-term, profitable customer relationships by closing the CX gap. To find out more visit www.startek.com.
