Job Description:
The primary focus of this role is to create an Unforgettable Guest Experience in accordance with Mars Retail Group brand standards, creating a world where everyone feels they belong.
The Operations Supervisor actively executes operational excellence to support store leadership and drive business growth. They may also perform effective Manager on Duty responsibilities.
This role is responsible for upholding and executing the established policies and procedures relating to inventory, replenishment, quality, and all food safety requirements.
We welcome unique personalities, just as our M&M’S brand is founded on our unique characters!
What are we looking for?
Previous retail operations supervisory experience preferred.
Excellent communication and interpersonal skills.
Ability to thrive in a fast-paced, dynamic retail environment.
A strong focus on delivering outstanding customer service.
Flexibility to work weekends and holidays, as needed.
Experience with driving sales, operational excellence, and satisfying the Guest
Key Responsibilities:
Adhere to all Standard Operating Procedures
Maintain an environment that drives operational excellence throughout the store
Receive and support in warehouse deliveries, ensuring timelines are met and the shop floor is replenished and full
Lead in replenishing the shop floor as needed
Assist store inventory and control accuracy through regular cycle counts, including damaged and defective products whilst maintaining productivity goals
May support all Loss Prevention strategies, including investigating inaccuracies or discrepancies and internal and external theft and fraud which leads to inaccurate inventory levels and sellable merchandise
Maintain accurate Associate scheduling/placement while acting as Manager on Duty, which will ensure effective customer service and operational coverage throughout the store
Be part of a vibrant team dedicated to delivering an unforgettable shopping experience. Apply now to take the next step in your retail management career! We offer:
Competitive wages! Benefits start DAY ONE: Medical, 401K, and paid time off
Tuition Reimbursement Program
Mental Health benefits 8 FREE face-to-face counseling visits per issue per calendar year
Flexible Schedules
Corporate/Store Discounts
Career Opportunities within the store and in Mars Inc (https://careers.mars.com/)
Work with over 130,000 diverse and talented Associates, all guided by The Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars University.
The base pay range for this position at commencement of employment is between the range listed below, however, base pay offered may vary depending on multiple individualized factors, including but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, if eligible, including variable pay, medical and dental benefits, participation in 401k plan, and paid time off benefits. Eligibility for these additional elements depend on the position offered and the employee’s work schedule (i.e., part-time schedule, store associate). Details of participation in these benefit plans will be provided if an applicant receives an offer of employment.
USD 0.00 - USD 0.00Skills Required
- Previous retail operations supervisory experience
- Excellent communication and interpersonal skills
- Ability to thrive in a fast-paced retail environment
- Strong focus on delivering outstanding customer service
- Flexibility to work weekends and holidays
Mars Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mars and has not been reviewed or approved by Mars.
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Healthcare Strength — The benefits package is positioned as comprehensive, with broad medical coverage and additional protections like life insurance and short- and long-term disability. Mental health support is emphasized, including free mental health services and wellbeing programming under initiatives such as Mars Be Well.
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Parental & Family Support — Paid parental leave is highlighted as market-leading in the U.S., with an example of 18 weeks fully paid for both parents. Additional family-related leave types such as sick time for caregiving and bereavement leave are also described as part of the overall package.
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Retirement Support — Retirement offerings are described as strong, including 401(k) matching (with a 6% match cited) and pension plans in some cases. The broader package also references retirement savings options and contributions aligned to local market practice, supporting long-term financial security.
Mars Insights
What We Do
For more than a century, Mars, Incorporated has been driven by the belief that the world we want tomorrow starts with how we do business today. This idea is at the center of who we have always been as a global, family-owned business. Today, Mars is transforming, innovating and evolving in ways that affirm our commitment to making a positive impact on the world around us. Across our diverse and expanding portfolio of confectionery, food, and petcare products and services, we employ 133,000 dedicated Associates who are all moving in the same direction: forward. With $40 billion in annual sales, we produce some of the world’s best-loved brands including DOVE®, EXTRA®, M&M’s®, MILKY WAY®, SNICKERS®, TWIX®, ORBIT®, PEDIGREE®, ROYAL CANIN®, SKITTLES®, WHISKAS®, COCOAVIA®, and 5™; and take care of half of the world’s pets through our pet health services AniCura, Banfield Pet Hospitals™, BluePearl®, Linnaeus, Pet Partners™, and VCA™. We know we can only be truly successful if our partners and the communities in which we operate prosper as well. The Mars Five Principles – Quality, Responsibility, Mutuality, Efficiency and Freedom – inspire our Associates to take action every day to help create a world tomorrow in which the planet, its people and pets can thrive.
