Organize delivery of inbound consignment from the sales and vendor teams, and in-person appointments
Receive and locate all consignments into our operating system - ensuring all consignments are accurately counted with the correct NPL label or packing list.
Communicate with internal partners on any adjustments or clarification needed on consignments.
Maintain deadlines in our service level agreements in partnership with the valuation and client manager team.
Oversee logistics of outbound shipments or transfers to our eCommerce facility or returns to consignors in a timely manner
Ensure all data is accurate and up to date in our client management system
Assume responsibility for loss prevention and safety guidelines within the location, including the organization of space.
Verbal and written communication for understanding production requirements and explaining these needs to employees and consignors.
Experience in customer service is a plus
Ability to work in a fast-paced environment
Organized and time management on multiple tasks, sometimes at once.
Reliable with patience and professionalism
Ability to problem solve on any challenge or inefficiencies to gain the best results
Attention to detail to ensure all specifications are met.
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid parental leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Find out more about our Benefits here.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Skills Required
- Verbal and written communication skills
- Ability to receive, count, label, and locate consignments in the operating system
- Maintain accurate data in a client management system
- Organized with time management and ability to handle multiple tasks
- Attention to detail to ensure specifications and counts are correct
- Ability to work in a fast-paced environment
- Problem-solving skills to address operational inefficiencies
- Assume responsibility for loss prevention and safety guidelines
- Experience in customer service
- Occasional lifting and moving up to 10 pounds; ability to perform physical tasks listed
The RealReal Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The RealReal and has not been reviewed or approved by The RealReal.
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Healthcare Strength — Health coverage offers multiple medical, dental, and vision options plus mental‑health resources, alongside employer HSA contributions under high‑deductible plans. This breadth is often seen as relatively strong compared with base pay.
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Parental & Family Support — Paid parental leave, additional disability pay for birthing parents, and inclusive fertility benefits covering diverse paths to family building create a robust family support offering. This can be a differentiator for employees prioritizing family planning.
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Equity Value & Accessibility — An employee stock purchase plan with a meaningful discount is broadly accessible, including to part‑time employees. This access to ownership can enhance total rewards for those who participate.
The RealReal Insights
What We Do
The RealReal is the world’s largest online marketplace for authenticated luxury retail. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 150+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Why Work With Us
We are looking for smart and talented people who are creative, enjoy working in a fast-paced environment, and want to be part of a team that is reinventing the digital marketplace as you know it!
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