Role and Responsibilities
The Client Relationship Specialist is a LPN who is responsible for developing and maintaining client relations and intake of direct patient referrals made to HCR.
Essential Functions
- Cultivate relationships with our physicians and hospitals to facilitate the best Home Care solutions for their patients.
- Monitor HCR RightFax folders, label faxes and attach electronic documents to patient record in Home Care Home Base (HCHB).
- Monitor Intake Team email.
- Produce timely, accurate data entry.
- Responsible for entering orthopedic prescreens into HCHB according to agency protocol.
- Provide phone support to the department and triage of calls to Intake staff.
- Provide excellent customer service to internal and external customers.
- Participate in department and agency meetings.
- Other duties as assigned.
This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Education Requirements
- Graduate of an accredited practical nursing program and licensed to practice in NYS.
Qualifications and Requirements
- Minimum of 4 years of experience in a clinical setting.
- Exceptional customer services and communication skills required. Must be highly proficient and efficient working with a computer and be detail oriented and able to work in a fast-paced environment.
Work Environment
The Client Relationship Specialist is primarily in an office setting and may be exposed to outdoor conditions.
The working conditions are classified as sedentary work:
- Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Physical Requirements
The following is a description of the physical requirements on a daily basis for the Client Relationship Specialist. While performing the duties of the job the employee is regularly expected to:
- Stand
- Sit
- Hear
- Walk
- Talk
- Stoop or kneel
- Repetitive motion
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
EOE/AA Minority / Female / Disability / Veteran
Mon-Fri with occasional holiday rotation
40
Skills Required
- Graduate of an accredited practical nursing program
- Licensed to practice in New York State
- Minimum of four years of experience in a clinical setting
- Exceptional customer service skills
- Strong communication skills
- High proficiency and efficiency using computers
- Detail-oriented and able to work in a fast-paced environment
What We Do
HCR Home Care, a leader in Home Health Care for over 45 years, is committed to providing the best quality patient care and superior service, and we now service 25 counties across New York State. HCR is an employee-owned company, offering YOU an active partnership in our business. Our employees play an important role in treating people and keeping them safe and healthy in the comfort of their own homes, and we believe our employees are the reason HCR is able to provide award-winning home care. Consider a career at HCR! We offer competitive pay and benefits, continuing education and training opportunities, and utilize state-of-the-art technology. HCR has been providing care management services through New York's Medicaid Health Home program since 2013. In 2016 HCR launched HCR Care Management, LLC, in support of this growing business. Care Managers oversee and provide access to services for patients enrolled in the program. We are continually looking for additional Care Managers and other support staff as we continue to expand this business.
