IAG GBS (Global Business Services) a part of International Airlines Group (IAG).IAG is one of the world’s largest airline groups with 600+ aircraft carrying more than 122 million customers to 260 destinations across 91 countries each year.IAG brings together leading airline brands Aer Lingus, British Airways, Iberia, Level, Vueling. These are supported by IAG Loyalty that spans all its airlines and beyond, offering the global currency Avios and including BA Holidays, and IAG Cargo which delivers vital goods and produce around the world. These businesses are complementary to its core airline businesses.As the first airline group globally to commit to net zero by 2050, sustainability is a core part of IAG’s strategy.IAG GBS drives efficiency and simplicity in providing centralised solutions in Finance Operations, Financial Planning and Analysis, Tax, Treasury, Audit and Airline services across IAG.We are headquartered in Kraków.
Purpose of the role
To support delivery of strategic loyalty proposition changesTo cooperate with the business to analyse loyalty strategic goals, advise best ways to achieve them and interpret them into loyalty programme rules
To support Global Loyalty Platform day-to-day activities
Responsibilities
Co-operate with IAG Loyalty and the supported airlines to understand their strategic goals and requirements
Learn, analyse and document the ways of working of existing loyalty processes and business rules
Identify key dependencies, challenges and opportunities
Verify business requirements against loyalty platform capabilities
Work closely with internal and external project teams to ensure smooth delivery of loyalty proposition changes
Transform business requirements into loyalty program rules and business configuration
Travel to our operating companies and external partners’ locations in the UK, Ireland, Spain and Poland on an occasional, project-related basis
Key Relationships/Interfaces
External:
• Business Process Owners
• Project teams
• Other Business Units of operating companies
• IT Platform supplier
Internal:
• IAG GBS Project Management Team
Required Skills, Qualifications & Experience:
Very good knowledge of loyalty management tool (big advantage knowledge of CLM Comarch Loyalty Management)
• Excellent analytical skills with great attention to detail and the ability to set priorities and function in a highly dynamic, complex international business environment
High computer literacy with the ability to develop knowledge and understanding of new and legacy systems and processes
• Ability to work with cross functional teams
• Customer focus with a drive for continuous improvement and the ability to think outside the box
• Very strong interpersonal and communication skills as well as active listening and interpretation skills
• Excellent written and spoken English with strong verbal and written communication skills. Working knowledge or fluency in Spanish would be an additional asset
• At least 1 year of professional experience in the field of loyalty programmes (business analysis, system analysis, business configuration, technical design) is requisite
• Proven track record of meeting delivery deadlines and agreed KPIs while participating in process transition and transformation programmes
• Experience of working in an environment of change involving people, process, policy and technology
• Experience of working in a fast-paced, complex global organisation with finite resources
What we offer:
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry.
The opportunity to work in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension and performance bonuses.
We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Skills Required
- Very good knowledge of loyalty management tools
- Knowledge of Comarch Loyalty Management (CLM)
- Excellent analytical skills with strong attention to detail and prioritisation ability
- High computer literacy and ability to learn new and legacy systems
- Ability to work with cross-functional teams
- Customer focus and drive for continuous improvement
- Very strong interpersonal, active listening and communication skills
- Excellent written and spoken English
- Working knowledge or fluency in Spanish
- At least 1 year professional experience in loyalty programmes (business/system analysis, configuration, technical design)
- Proven track record of meeting delivery deadlines and KPIs during transitions and transformations
- Experience working through change involving people, process, policy and technology
- Experience in fast-paced, complex global organisations with finite resources
What We Do
IAG GBS is part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky. Since launching in 2014, IAG GBS has transferred and restructured services, implemented group-wide systems, created new ways of working and delivered unprecedented cost savings. Each Group operating company benefits from the IAG GBS centralised model, which delivers economies of scale, generates efficiencies, and drives standardisation and automation. IAG GBS continues to develop and deliver new consolidated services and innovative solutions, supporting the Group’s day-to-day operations, long-term business strategy and transformation. IAG GBS has a significant role to play in supporting IAG’s commitment to reach net zero CO2 emissions by 2050, by leading a programme that will decarbonise IAG’s supply chain. Working with thousands of key suppliers around the world, the dedicated Supply Chain Sustainability Programme will deliver a 20% reduction in the carbon emitted by our suppliers by 2030, and create a carbon net zero supply base by 2050.
