Loyalty Program Coordinator

Hunter Industries is seeking a Loyalty Program Coordinator who will coordinate our Hunter Preferred Program point allocation and promote program features through communication with customers.

Essential Functions: 

• Assists Marketing Program Manager with implementing, promoting, and ensuring the success of Customer Loyalty Program. 
• Imports, matches, validates, and posts reports into the rewards software program. Gathers member purchase and return information for reward point calculations from various sources including distributor quarterly reports, monthly reporting, and invoices submitted by members. Formats reports in Excel to meet the requirements for import.   
• Coordinates Marketing Customer Information Database with confidentiality toward customer purchase information.   
• Runs internal audits to ensure program accuracy, including but not limited to auditing purchase reports and invoices, to verify that only qualified product purchases are posted. Resolves issues and exceptions and notifies Marketing Program Manager and Field Sales Representatives of any discrepancies.  
• Tracks and applies authorized distributor purchases submittals and postings deadlines. Provides weekly and/or timely updates to management regarding the status of workload and escalates any issues that may impact reporting deadlines, member accounts, and timeliness of posting transactions. Maintains and keeps status reports updated including the distributor reporting log and customer import reports. 
• Supports the design of processes used to implement regional promotions as needed. Reviews systems that may be required to implement new levels of promotions, including tracking of purchases, running reports of product specific purchase, and other database requirements. 
• Responsible for development, implementation and coordination of program statements, prospective process and mailings, and other activities as needed. 
• Updates history as required, adding notes in the member accounts regarding any research performed or any unusual items to provide an audit trail and history for future reference. Updates addresses as requested.    
• Answers Preferred Program toll-free line and responds to questions regarding program statements, passwords, point redemption information, and other questions related to the program. 
• Provides excellent customer service to program members, distributors, and internal employees. Responds to requests via email, telephone and in person while maintaining professionalism in all communication.  Follows up when appropriate to ensure customer satisfaction. 

Education/Training Required and Preferred: 

• High school diploma or equivalent work experience. 

Experience Required and Preferred: 

• Minimum 3 years of experience in marketing, customer service, or customer order entry experience.  

What You Bring: 

• Excellent leadership and interpersonal skills. 
• Strong customer relation skills. 
• Excellent attention to detail and accuracy. 
• Ability to be flexible and work accurately with frequent interruptions. 
• Proficiency with computers and Microsoft Suite, including intermediate skill level with Excel. 
• Strong data entry skills and ability to use 10-key by touch. 
• Strong problem-solving skills including problem analysis, organizational planning, decisiveness, and judgment. 
• Excellent verbal and written skills in English and the ability to communicate with members across the organization. 

What We Offer: 

• Amazing corporate culture - we walk the walk when it comes to our values!
• Beautiful 20 acre park like campus with creek and walking trails
• On site wellness center with personal training, fitness classes and massage
• FUN company events!
• Company donation matching and volunteer rewards

Follow us on LinkedIn, check out our rave reviews on Glassdoor, and learn more about our company culture on our career site: http://corporate.hunterindustries.com/careers  

Hunter is a global leader in the irrigation, outdoor lighting, dispensing technology, and custom manufacturing industries. Driving our continued success is the combined energy and talents of the nearly 4,000 people on our team. Together, we create a diverse array of products that can be seen all over the world, from residential landscapes to national landmarks, stadiums, parks, hotels, and municipal buildings.  

Hunter Industries and its Family of Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, gender, gender identity or expression, military and veteran status, national origin, race, religion, sexual orientation, or any other applicable legally protected status or characteristic. 

The hourly rate for this opportunity ranges from $25.75 to $30.00. 

The Company complies with all federal/local/state regulations in regard to pay. The above represents the expected hourly range for this job requisition. Compensation offered to the successful candidate will be determined by qualifications, prior experience, other job-related factors, and geographic location.