Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionising the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you.
Neo Group is on the lookout for a Loyalty Manager to join our VIP department.
Responsibilities
- Manage a portfolio of (potential) VIP clients.
- Build meaningful relationships via calls, emails, and chat.
- Reactivate, upsell, and escalate users to VIP level when appropriate.
- Monitor user behaviour and act on key triggers.
- Execute retention campaigns and reward offers with performance tracking.
- Maintain timely communication based on player activity.
- Collaborate with VIP Managers, Support, and Payments teams.
Requirements
- Experience in customer service, CRM, or user engagement.
- Bilingual communication (Russian & English).
- Confident working with performance KPIs and user activity reports.
- Proactive, autonomous, and organised.
- Comfortable with CRM tools, Intercom, Slack, and dashboards.
Nice to Have:
- Previous experience with VIP users or retention.
- Understanding of CIS market behaviours.
- Experience in high-paced, performance-driven environments.
Benefits
- Enjoy 3 health days to focus on your well-being.
- Take advantage of 25 paid calendar vacation days to explore, relax, and unwind.
- Get a $30 net per month sports compensation to stay active and healthy.
- Benefit from top-notch medical insurance for peace of mind.
- Indulge in a variety of snacks available in the office.
- Join us for exciting corporate events that foster team spirit and fun!
Top Skills
What We Do
Neo Group encompasses a portfolio of companies offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance. Headquartered in Malta, our teams are strategically located across Europe, Southeast Asia, and Africa. Our mission at Neo Group is straightforward: to drive profitability and expansion in every market we enter. Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
