Are you passionate about iGaming and building strong relationships with players? We're expanding our VIP team and looking for a dedicated Loyalty Manager to join us. This role is a unique blend of VIP account management and player retention, focusing on a high-value cohort of international players.
What You'll Do- Manage a portfolio of potential and existing VIP players, building meaningful relationships through calls, emails, and chat.
- Reactivate, upsell, and escalate users to the VIP level when appropriate.
- Monitor player behavior and act on key triggers like deposits, withdrawals, wins, and losses.
- Collaborate with VIP Managers, Support, and Payments teams to ensure a seamless player experience.
- Execute retention campaigns and reward offers while tracking performance.
- Maintain timely communication with players based on their activity.
Requirements
- Proven experience in customer service, CRM, or user engagement.
- Excellent communication skills, both written and verbal, in English and at least one other native language.
- Ability to build trust with players without relying on excessive bonuses.
- Familiarity with iGaming products and user behavior.
- Comfortable working with performance KPIs and analyzing user activity reports.
- Proactive, autonomous, and organized.
- Proficient with CRM tools, Slack, and other dashboards.
- Previous experience with VIP users or retention in the industry.
- Experience in a fast-paced, performance-driven environment.
This is a fantastic opportunity to join a growing team and make a direct impact on our international markets. If you're a skilled relationship-builder with a passion for gaming, we encourage you to apply.
Benefits
🚀 Join us on an exciting journey to shape and revolutionize a new brand in the market
💼 Get ready to enjoy a comprehensive compensation and benefits package designed to enrich your work-life balance and well-being. This package includes a competitive salary, health insurance coverage, access to our on-site gym for a healthy lifestyle, complimentary breakfast and lunch to fuel your day, and a range of diverse social events to foster team spirit, belonging and collaboration
🌍 Experience an international work environment with a passionate, motivated and professional team
🏢 Be a part of our modern office space in Ta’Xbiex, conveniently located close to all amenities and one of Malta's sought-after marinas
Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!
Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.
Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!
Top Skills
What We Do
Neo Group encompasses a portfolio of companies offering B2B services in marketing, technology, data analysis, customer support, HR, and compliance. Headquartered in Malta, our teams are strategically located across Europe, Southeast Asia, and Africa. Our mission at Neo Group is straightforward: to drive profitability and expansion in every market we enter. Yet, beyond financial goals, we prioritize creating an environment where individuals thrive. We aim to expand our presence globally while empowering our team members to reach their fullest potential.
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