Loudspeaker Solutions Group, Applications Engineer

The role, at a glance:
Biamp Applications Engineers assist customers with technical questions,
product and design support, technical training, and occasional site visits.
The position will require daily interaction with Biamp customers,
consultants, and sales representatives dealing with a variety of complex
technical issues.
How you'll contribute:

• Provide amplifier and loudspeaker system support and troubleshooting over the phone, via email and via remote login

• Provide loudspeaker design suggestions using acoustical modeling software

• Coordinate returns of Biamp products as necessary

• Assist with product set-up and staging for demonstrations and trainings

• Accurately process and record all customer interactions using tech support case tracking software

• Other duties as assigned by your supervisor

A successful candidate should have:

• Proficient in the use of Ease Focus 3 and EASE Address or similar acoustical modeling software

• Minimum 2 years’ experience providing pro audio technical support, system design and hands-on audio equipment set-up

• Strong English verbal and written communication skills

• Solid knowledge of audio DSP and amplifier technology

• Strong system design, implementation, and troubleshooting skills

• Operational knowledge of measurement software such as SMAART, Systune, or similar is desirable

• A serious and enthusiastic desire to provide reliable customer service

• Windows computer skills including working knowledge of MS Office

Work Environment:

• Up to 10% of travel

• General working hours of 8am – 5pm

• Able to lift 50lbs

What we offer:

• Medical, Dental, and Vision 

• 3 weeks annual PTO and 9 paid holidays 

• 401(k) + matching 

• Employer-paid base life insurance, short, and long-term disability 

• Health savings accounts (with Biamp contribution) and flexible spending accounts 

• Tuition reimbursement 

• Charitable donation matching

• Discretionary profit-sharing 

• Referral bonuses 

Who is Biamp?

We make the world’s most extraordinary audio and video solutions. For over 50 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:

Biamp connects people through extraordinary audiovisual experiences

About our company:

At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don’t succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us