Jobs at Biamp

Creates, edits, publishes, and maintains client-facing technical documentation for audiovisual hardware and software products. Interviews subject matter experts, analyzes engineering materials and prototypes, translates complex concepts into audience-focused content, manages documentation projects, and supports product development and editorial reviews. Requires advanced authoring and design-tool proficiency, content management and version-control experience, and at least seven years of technical writing experience.

Develops, coordinates, and delivers audio-video training programs. Responsibilities include curriculum and multimedia content development, instructional design, audio/video editing, LMS integration, facilitation, assessments, reporting, and training logistics. The role collaborates with subject matter experts and technology teams, maintains training records, and travels up to 15% for in-person sessions, industry events, and stakeholder collaboration.

Develop, test, and maintain firmware for professional audio and video products. Responsibilities include embedded Linux and C++ development, driver development, multithreaded applications, networking, system architecture, debugging, performance optimization, documentation, and AI-assisted engineering workflows. The role also contributes to technical innovation, product requirements, and core technology initiatives.

Processes customer purchase orders in Infor ERP, manages fulfillment through ticketing systems, and resolves customer inquiries by phone and email. Verifies pricing, coordinates with sales teams and third-party warehouses, tracks shipments, handles back orders and change requests, and prioritizes orders when inventory is limited. The role requires accurate order management, cross-functional collaboration, strong communication, and timely issue resolution.

Lead enterprise network architecture and operations across multi-site environments. Own firewalls, switching (10G/25G), routing, SD-WAN, monitoring (Zabbix/Prometheus/Grafana), documentation, IPAM, incident response, and mentor a network engineer while driving modernization projects and cross-functional infrastructure initiatives.