The Role
The Loss Mitigation Specialist evaluates and resolves loan performance challenges, communicates with borrowers, and collaborates with teams to restore loan viability while enhancing operational efficiency through AI tools.
Summary Generated by Built In
Dominion Financial Services (DFS) is a nationally recognized private lender dedicated to supporting real estate investors. With a focus on Short-Term Bridge Loans and Long-Term Rental Loans, DFS empowers clients to scale their businesses and build lasting generational wealth. DFS stands out as a leader, consistently achieving strong, measurable growth quarter after quarter. We are currently seeking a detail-oriented and driven Loss Mitigation Specialist to join our rapidly expanding team and contribute to our mission of empowering real estate investors across the nation.
At Dominion, we are committed to building a culture of continuous improvement and innovation. We embrace emerging technologies, including AI, to help our team members work more efficiently, solve problems more effectively, and create greater impact in their roles. Employees are encouraged to explore new tools and processes that improve productivity, enhance the customer experience, and support the company's growth.
This role serves as the first escalation point for loans experiencing performance challenges, including payment delinquency, project delays, borrower liquidity constraints, or maturity default risk. The Loss Mitigation Specialist will work directly with borrowers and internal teams to identify solutions that restore loan performance and protect portfolio value.
This position plays a critical role in preventing loans from transitioning to Special Assets by developing practical, borrower-focused resolution strategies.
Our Company Core Values:
In This Role You Will:
Early-Stage Risk Intervention
Preferred Experience
AI-Enabled Workplace
Our company actively incorporates artificial intelligence into daily operations and expects team members to utilize AI tools as part of their standard workflow. All employees are provided with access to Claude, including unlimited token usage, and are encouraged to leverage AI to increase productivity, automate routine tasks, improve communication, enhance decision-making, and drive innovation. Experience with AI tools is preferred, and a willingness to adopt AI-assisted work practices is expected for this role.
Benefits:
While At Dominion You Will Enjoy
At Dominion, we are committed to building a culture of continuous improvement and innovation. We embrace emerging technologies, including AI, to help our team members work more efficiently, solve problems more effectively, and create greater impact in their roles. Employees are encouraged to explore new tools and processes that improve productivity, enhance the customer experience, and support the company's growth.
This role serves as the first escalation point for loans experiencing performance challenges, including payment delinquency, project delays, borrower liquidity constraints, or maturity default risk. The Loss Mitigation Specialist will work directly with borrowers and internal teams to identify solutions that restore loan performance and protect portfolio value.
This position plays a critical role in preventing loans from transitioning to Special Assets by developing practical, borrower-focused resolution strategies.
Our Company Core Values:
- Integrity
- Accountable & Dependable
- Team Centric
- System & Process Oriented
- Service Ethic
- Organized Efficiency - Risk Management & Compliance
In This Role You Will:
Early-Stage Risk Intervention
- Monitor and review loans flagged for delinquency, performance issues, or borrower distress.
- Partner with Relationship Managers to evaluate borrower circumstances and identify potential resolution paths.
- Conduct borrower outreach to gather updated financial and project information.
- Evaluate potential solutions including:
- Loan payment plans
- Short-term forbearance
- Loan extensions
- Partial paydowns
- Exit strategy adjustments
- Recommend appropriate mitigation strategies aligned with company risk guidelines.
- Maintain professional communication with borrowers regarding delinquent accounts and mitigation options.
- Clearly outline expectations, documentation requirements, and resolution timelines.
- Document borrower interactions and action plans within servicing systems.
- Track the status of all active mitigation cases.
- Ensure follow-up actions and deadlines are met.
- Maintain accurate records and reporting related to mitigation efforts.
- Collaborate with Servicing, Relationship Managers, Legal, and Special Assets teams when necessary.
- Escalate cases that cannot be resolved through mitigation to the appropriate internal stakeholders.
- Continuously look for opportunities to improve workflows, increase efficiency, and enhance the borrower experience.
- Leverage available technology and AI-powered tools to streamline administrative tasks, improve communication, and support decision-making.
- Contribute ideas that help the team scale effectively while maintaining a high standard of service and risk management.
- Bachelor’s Degree in Finance, Business, Real Estate, or related field.
- 3–5+ years of experience in loan servicing, loss mitigation, collections, or asset management.
- Strong borrower communication and negotiation skills.
- Ability to analyze borrower financial information and assess repayment capacity.
- Experience managing delinquent or at-risk loan portfolios.
Preferred Experience
- Experience with real estate lending, bridge loans, or construction lending.
- Background in private lending, mortgage servicing, or commercial lending.
- Prior experience with AI tools is a plus
- Familiarity with loan servicing platforms and CRM systems.
AI-Enabled Workplace
Our company actively incorporates artificial intelligence into daily operations and expects team members to utilize AI tools as part of their standard workflow. All employees are provided with access to Claude, including unlimited token usage, and are encouraged to leverage AI to increase productivity, automate routine tasks, improve communication, enhance decision-making, and drive innovation. Experience with AI tools is preferred, and a willingness to adopt AI-assisted work practices is expected for this role.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Paid time off
While At Dominion You Will Enjoy
- Company outings & social events
- Virtual events
- Professional development and AI training opportunities
- Access to leading AI tools, including Claude
- Companywide competitions and raffles
- Personal Financial Workshops
- Orioles Season Tickets
Skills Required
- Bachelor's Degree in Finance, Business, Real Estate, or related field.
- 3-5+ years of experience in loan servicing, loss mitigation, collections, or asset management.
- Strong borrower communication and negotiation skills.
- Ability to analyze borrower financial information and assess repayment capacity.
- Experience managing delinquent or at-risk loan portfolios.
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The Company
What We Do
NMLS ID # 898795. Dominion Financial Services is a private lender serving professional single-family real estate investors. We offer fix & flip loans, 30-yr fixed rate rental loans, ground-up construction financing, and multifamily bridge loans. Dominion Financial Services was recognized by Inc. 5000 as one of the fastest-growing private company in America for 2022 and 2023.
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