Loss Mitigation Specialist

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:
The Loss Mitigation Specialist is an important member of the Forensic Post Purchase Team, monitoring Notices of Findings and missing document requests from HUD, VA, investors, and bond agencies. This role ensures all regulatory notices and documentation issues are monitored, logged in the CCM mortgage servicing hub (AMPED), and routed to the correct team members. The Loss Mitigation Specialist obtains, forwards, and follows up on paperwork, coordinates note and mortgage corrections, and provides support across the team to maintain compliance and operational efficiency.

Job Responsibilities:
• Monitor Notices of Findings and requests for missing documentation issued by regulatory bodies, including HUD, VA, investors, and bond agencies.
• Log Notices of Findings and missing documentation from agencies and investors in the CCM mortgage servicing hub (AMPED), assigning tasks to the appropriate team members based on responsibilities and workflow protocols to ensure timely resolution.
• Obtain, forward, and follow up on Notices of Findings and missing documentation from agencies and investors to ensure timely resolution and compliance with regulatory requirements.
• Coordinate the review and correction of Note and Mortgage documents to ensure accuracy, compliance, and alignment with investor and agency requirements.
• Perform additional duties as assigned.

Qualifications and Skills:
• 2+ years of experience in post-purchase review, loss mitigation, or mortgage processing.
• Knowledge of HUD, VA, investor, and bond-agency documentation requirements and regulatory notices.
• Excellent attention to detail and accuracy when logging and tracking documentation.
• Excellent organization and problem-solving skills.
• Excellent communication and collaboration skills.
• Proficient in using Microsoft Office Suite (Word, Excel).

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.