SUMMARY
The MCN/EDVT Supervisor oversees the process of all Customer Material Change Notice (MCN) cases and sees them through to completion.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
LEADERSHIP AND SUPERVISORY RESPONSIBILITIES
Recruitment and Retention:
· Recruit, interview and hire MCN Coordinators.
· Communicate criteria to recruiters for MCN Coordinator position candidates.
· Monitor team member turnover; identify key factors that can be improved; make improvements.
Employee and Team Development:
· Identify individual and team strengths and development needs on an ongoing basis.
· Create and/or validate training curriculum in area of responsibility.
· Coach and mentor MCN Coordinator staff to deliver excellence to every internal and external customer.
· Create and manage succession plans for MCN Coordinator functions.
Performance Management:
· Establish clear measurable goals and objectives by which to determine individual and team results (i.e. operational metrics, results against project timelines, training documentation, attendance records, knowledge of operational roles and responsibilities, personal development goals).
· Solicit ongoing feedback from business unit management, peers and team member on team member’s contribution to the team.
· Provide ongoing coaching and counseling to team member based on feedback.
· Perform team member evaluations professionally and on time.
· Drive individuals and the team to continuously improve in key operational metrics and the achievement of the organizational goals.
· Coordinate activities of large teams and keep them focused in times of crises.
· Ensure recognition and rewards are managed fairly and consistently in area of responsibility.
Communication:
· Provide communication forum for the exchange of ideas and information with the department.
· Organize verbal and written ideas clearly and use an appropriate business style.
· Ask questions; encourage input from team members.
· Assess communication style of individual team members and adapt own communication style accordingly.
TECHNICAL MANAGEMENT RESPONSIBILITIES
· Own all opened and closed all MCN cases for all Cisco products within Jabil. Some requiring EDVT testing in either Florida or Penang
· Act as the primary point of contact with the customer for all MCN/EDVT issues.
· Interface with the customer daily.
· Use the customer’s computer system on a daily basis.
· Travel to both the customer’s site and to Penang.
· Facilitate presentations at the customers site at the Director level.
· Communicate with internal and customer Component Engineering teams, Suppliers and Vendors regarding qualification requirements, component changes and supporting documents
· Exchange current information to Workcell
· Reassign cases to E-NPIE (Electrical-New Product Introduction Engineer) as required
· Track MCN cases for schedule in conjunction with overall MCN process
· Coordinate ordering and shipment of samples from suppliers for qualification purposes
· Coordinate internal processing/receiving of samples for qualification purposes
· Track and communicate MCN status with Customer Engineering on monthly basis
· Generate and track deviations for EDVT (Extended Design Verification Test) and Production qualifications
· Generate and track Requests for EDVT (Extended Design Verification Test)
· Coordinate and follow up on qualification status with Production site
· Track End of Life activities created by MCN Load and verify customer Bill of Material.
· Generate and present weekly, bi-weekly and monthly MCN and EDVT metrics in detail using but not limited to tools such as charts, graphs and presentations as required by Business Unit
· Coordinate, track and/or communicate status of qualifications for all Jabil/Customer production sites
· Foresee and coordinate opportunities for additional Jabil Global support with customer
· Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.
· Comply and follow all procedures within the company security policy
MINIMUM REQUIREMENTS
Bachelor’s degree from four-year college or university OR minimum of three years related experience and/or training; Travel domestically and internationally required.
BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver’s license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.
Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Accessibility Accommodation If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [email protected] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.
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Skills Required
- Bachelor's degree from a four-year college or university OR minimum of three years related experience and/or training.
- Domestic and international travel required (including travel to customer sites and Penang).
- Experience owning and managing MCN (Material Change Notice) and EDVT processes and cases for customer products.
- Experience interfacing daily with customers and using the customer's computer system.
- Experience recruiting, hiring, supervising, coaching, and developing coordinator-level staff.
- Experience coordinating component qualification, ordering and shipment of samples, and tracking qualification status across production sites.
- Ability to generate and present weekly/bi-weekly/monthly MCN and EDVT metrics and present to Director-level stakeholders.
- Adhere to all safety, health, and company security procedures and policies.
Jabil Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jabil and has not been reviewed or approved by Jabil.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive, with medical, dental, vision, prescription coverage, and HRA/HSA plan options appearing consistently across role materials. Wellbeing support is also included via EAP access and additional wellbeing-oriented time such as mental-health days in some U.S. postings.
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Retirement Support — Retirement offerings include a 401(k) with company match and an Employee Stock Purchase Plan, which together strengthen long-term savings potential. Additional financial upside is supported in some roles through profit sharing and performance/quarterly bonus structures.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle add-ons extend beyond core insurance, including tuition reimbursement, commuter benefits, pet insurance, adoption assistance, and employee assistance resources. Community-oriented benefits such as a paid Day of Service can add perceived non-cash value alongside standard rewards.
Jabil Insights
What We Do
Jabil is a product solutions company providing comprehensive design, manufacturing, supply chain and product management services.
