Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.
Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.
We’re looking for a strategic and execution-focused Logistics Manager to support fulfillment and logistics operations across the Americas in a fast-paced, high-growth environment.
This individual contributor role owns fulfillment and logistics performance for Oura’s Direct-to-Consumer and Commercial channels, ensuring seamless, cost-effective fulfillment and exceptional post-order experiences. You’ll collaborate cross-functionally to optimize product flow, reduce costs, and enhance service delivery while driving continuous improvement across 3PL partners and internal teams.
The ideal candidate thrives in a dynamic setting, combining data-driven problem solving with hands-on operational leadership. You embrace technology and have an AI-forward mindset, using automation and digital tools to streamline processes, reduce manual effort, and help our logistics function scale efficiently.
This is a hybrid position based in San Francisco requiring 3 days per week in the office.
Fulfillment & Partner Operations- Own day-to-day logistics execution for D2C and Commercial channels, ensuring orders are processed accurately, on time, and delivered within SLAs
- Monitor 3PL fulfillment backlogs daily and proactively escalate issues to internal and external stakeholders to drive timely resolution.
- Build and maintain strong relationships with 3PL and fulfillment partners, driving accountability and continuous improvement in service delivery.
- Track and improve logistics KPIs and SLAs (e.g., On-Time, In-Full, cost per shipment, delivery exceptions).
- Support retail fulfillment as needed, maintaining consistency and compliance across all channels.
- Partner with Supply and Demand teams to ensure finished goods availability across 3PLs and manufacturing sites. .
- Manage finished good purchase order execution, transportation booking, and delivery appointments from manufacturing sites to 3PL partners.
- Coordinate material and movement between suppliers, manufacturers, and 3PLs to ensure smooth, efficient order fulfillment.
- Coordinate, book, and track domestic and international internal team order requests.
- Expand operational scope to support returns management workflows, post-fulfillment order monitoring, and reshipment root cause analysis.
- Identify and implement automation and process improvement opportunities that increase efficiency, speed, and accuracy.
- Maintain and refine Standard Operating Procedures to support scalable, repeatable logistics execution.
- Use data and analytics to monitor performance, identify trends, and drive action plans for continuous improvement.
- Maintain routing guides for Retail and B2B partners, ensuring compliance and minimizing chargebacks.
- Lead logistics initiatives related to system integrations, automation, and new market or channel launches.
- Collaborate cross-functionally with Finance, Trade Compliance, and Operations to align on cost improvements and process efficiency.
- Champion the use of AI tools and automation to enhance operational visibility, streamline manual tasks, and support scalable growth.
- 7+ years of logistics, distribution, or supply chain experience, ideally supporting D2C and B2B channels.
- Proven success managing 3PL operations and partner performance in a fast-paced, high-growth environment.
- Strong understanding of order-to-cash processes, transportation, and inventory flow between suppliers, manufacturers, and 3PLs.
- Experience managing purchase orders, backlog health, and fulfillment accuracy.
- Proficiency with ERP systems (NetSuite preferred) and strong analytical skills using Google Sheets or BI tools.
- A data-driven problem solver with experience using KPIs to inform operational decisions.
- Familiarity with customer-centric logistics metrics such as delivery SLAs and post-order experience.
- Comfortable advocating for technology adoption and automation to reduce manual work and drive scalable growth.
- Excellent communication, collaboration, and problem-solving skills with the ability to lead through influence.
- Excel in a fast-moving, high-growth environment where priorities shift quickly.
- Enjoy building clarity, structure, and scalable processes in complex systems.
- Are proactive and solution-oriented, with a bias toward action and continuous improvement.
- Embrace technology and see the potential for AI and automation to transform logistics.
- Value collaboration, accountability, and a customer-first mindset.
Benefits
At Oura, we care about you and your well-being. Everyone here at Oura has a ring of their own and we are continually looking to improve employee health.
What we offer:
- Competitive salary and equity packages
- Health, dental, vision insurance, and mental health resources
- An Oura Ring of your own plus employee discounts for friends & family
- 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
- Paid sick leave and parental leave
Oura takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor index for that geographic area. While most offers will be closer to the starting range, successful candidates' pay will be determined based on job-related skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the future.
- Region 1 $93,500 - $110,000
- Region 2 $85,000 - 100,000
- Region 3 $79,900 - $94,000
A recruiter can determine your zones/tiers based on your US location.
We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Missouri (MO), Nebraska (NE), South Dakota (SD), Vermont (VT), West Virginia (WV), and Wisconsin (WI)
Oura is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals seeking employment at Oura are considered without regard to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics.
We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Disclaimer: Beware of fake job offers!
We’ve been alerted to scammers posing as ŌURA recruiters, especially for remote roles. Please note:
- Our jobs are listed only on the ŌURA Careers page and trusted job boards.
- We will never ask for personal information like ID or payment for equipment upfront.
- Official offers are sent through Docusign after a verbal offer, not via text or email.
Stay cautious and protect your personal details.
To all recruitment agencies: Oura does not accept agency resumes. Please do not forward resumes to our jobs alias, Oura employees, or any other organization's location. Oura is not responsible for any fees related to unsolicited resumes.
Top Skills
What We Do
Oura is an award-winning and fast-growing startup that helps people track all stages of sleep and activity using the Oura Ring and connected app. By providing daily feedback and practical steps to inspire healthy lifestyles, we've helped hundreds of thousands of people improve their sleep, understand their bodies, and transform their health. We’re on a mission to empower every person to own their inner potential, and we’re seeking talented individuals to join us on our journey.
JOIN THE OURA TEAM
Oura is full of skilled experts and we’re known to share a good laugh every now and then. We always strive to learn more and dig deeper into our research and analytics, to stay engaged and creative in everything we do. We respect our partners, privacy and the scientific method.
We are a multi-disciplinary team of over 100 experts in hardware engineering, software development, machine learning, bioscience, sleep, industrial and UX design, production, marketing and customer experience.
Oura Health Ltd.’s HQ and major manufacturing facilities are located in Oulu, Finland. Other locations include Helsinki and San Francisco.
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