As a Logistics Specialist at SumUp, you will support logistics operations across our e-commerce channels, proactively tracking order flows, resolving issues/blockers, inventory accuracy, and returns handling to maintain a high customer experience. You will work cross-functionally with sales teams, PMOs, customer service, and B2B partners - managing expectations, addressing issues proactively, and communicating logistics updates clearly. Lastly, you will develop proactive routines to anticipate and resolve transport and delivery issues before they impact operations.
The role is based on-site in our office in Berlin. We believe in the power of face-to-face conversations that happen organically when working next to one another.
About the role
This role focuses on managing logistics for e-commerce channels by combining deep knowledge of fulfillment center operations with strong stakeholder management. It connects warehouse teams, transport partners, and internal departments to support timely order fulfillment, proactive issue resolution, and clear communication. The goal is to enable scalable growth by handling complex logistics flows, aligning stakeholders, and driving continuous improvement through data-driven insights.
What you’ll do:
- Build cross-functional logistics projects independently, from business case through implementation, ensuring timely delivery and measurable business impact.
- Knowledge of how operational audits are conducted across warehouses, logistics providers, transportation flows, inventory, and documentation to comply with internal standards, contractual obligations and regulatory requirements.
- Identify and implement cost optimization initiatives across transportation, warehousing, packaging, and operational processes.
- Own continuous improvement initiatives by identifying root causes, standardizing processes, and implementing scalable solutions.
What we’re looking for:
- You have 2-3 years of experience with hands-on experience in logistics or large-scale e-commerce fulfillment operations (FBA/FBM or similar).
- You are proficient in SAP (logistics modules), WMS, TMS systems, Tableau, Google Sheets and/or Excel.
- You have the ability to work across the logistics chain: driving cost savings, and improving delivery performance.
- You have solid understanding of Lean methodology and/or process improvement frameworks.
- You have resilience and adaptability in high-volume, fast-paced e-commerce operations.
- You have strong prioritization and time management skills in dynamic and deadline-driven environments.
Why you’ll love working at SumUp:
- Be part of a company that values diversity and celebrates unique perspectives
- Work with a global team of skilled professionals in an environment that fosters collaboration, learning, and growth
- Be part of a global tribe building a banking solution from the ground up and delivering impactful solutions to the real-life problems of millions of SumUp merchants all over the world
- Career growth and learning opportunities: We invest in your development through regular training, mentorship programs, SumUp University leadership cohort and a yearly learning budget (2,000 EUR)
- 28 days paid leave + 1 for birthday
- Sabbatical program for tenured SumUppers
- Join a global team where you belong: Check out our D&I Initiatives and Employee Resource Groups such as Pride Club, SumAfro, Neurodiversity, Grupos Mais, Women in Tech, and more
- Health & wellness benefits: in-house fitness classes, gym in the office, subsidized Urban Sports Club and available psychotherapy sessions
- A lot of other benefits such as Subsidized Public Transport Card, Kita placement assistance, Pension Scheme, Language Learning platform/courses etc.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Skills Required
- 2-3 years hands-on experience in Amazon logistics or large-scale e-commerce fulfillment (FBA/FBM or similar)
- Proficiency in SAP (logistics modules)
- Experience with WMS and TMS systems
- Proficiency in Tableau, Google Sheets and/or Excel
- Ability to work across the logistics chain to drive cost savings and improve delivery performance
- Solid understanding of Lean methodology and/or process improvement frameworks
- Resilience and adaptability in high-volume, fast-paced Amazon and e-commerce operations
- Strong prioritization and time management skills in dynamic, deadline-driven environments
SumUp Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SumUp and has not been reviewed or approved by SumUp.
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Leave & Time Off Breadth — Paid time off is positioned as a standout, including 22 vacation days that increase with tenure, public holidays, a quarterly Wellness Day, special leave, and a fully paid one‑month sabbatical after three years. This combination makes time-off benefits feel notably robust in the overall rewards package.
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Healthcare Strength — Health coverage is described as comprehensive, with medical plan options (including carriers such as Cigna and Kaiser) plus dental and vision. Company-paid life insurance and disability coverage are also part of the protection package in the U.S. materials.
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Retirement Support — Retirement benefits include a published 401(k) match formula that provides an employer match up to a stated cap. The clarity of the match structure supports straightforward evaluation during offer comparisons.
SumUp Insights
What We Do
SumUp believes that every business should have access to affordable, easy-to-use financial solutions, no matter their size. That’s why more than 3 million businesses worldwide rely on SumUp to run their business. What started out as one card reader has now turned into a range of payment hardware, banking solutions, marketing, and loyalty tools, invoicing, and so much more. From sales and marketing to product and engineering, our cross-functional US team works together to ensure that small business owners can be successful doing what they love.
Why Work With Us
SumUp USA is part of the global SumUp organization that stretches across multiple continents from Berlin to Sao Paulo. Our teams are multicultural, have a collaborative mindset and bold goals. Join our mission if you want to become part of the success story and help empower over 3 million merchants using SumUp already!
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