Delta Group established our EMEA operation in 1995 with region headquarters in Hoofddorp near Amsterdam to pursue Delta's corporate mission: "To provide innovative, clean and efficient energy solutions for a better tomorrow." For nearly 20 years, Delta EMEA continues to dedicate in R&D to support the most important businesses with advanced energy-saving solutions.
Job DescriptionResponsibilities:
- Serve as the primary point of contact for customers regarding order processing and logistics-related inquiries.
- Receive customer orders via email, phone, or other communication channels.
- Register, validate, and process customer orders accurately in SAP.
- Handle customer calls and inquiries, maintaining clear records of all communications and follow-up actions.
- Provide sales and operational support to customers and internal stakeholders throughout the order fulfillment process.
- Coordinate with internal departments to resolve customer requests and ensure timely issue resolution.
- Maintain accurate customer master data, documentation, and records within the ERP system.
- Monitor order status and proactively communicate updates to customers to ensure a high level of customer satisfaction.
- Support continuous improvement of sales support and order management processes.
- Intermediate Vocational Education (MBO) or equivalent.
- 3–5 years of experience in Sales Support, Customer Service, or Order Management within an international environment.
- Experience in the ICT, Electronics, or Technology industry is preferred.
- Experience with ERP systems, preferably SAP, including order registration and processing.
- Fluent in English, both written and spoken; an additional European language is an advantage.
- Strong customer service mindset with excellent communication and interpersonal skills.
- Ability to understand customer requirements and provide timely, effective support.
- Strong problem-solving skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Excellent organizational skills, attention to detail, and time management.
What we offer:
As an innovative and global company, you are offered a friendly working atmosphere and a constructive working environment leaving much room for new possibilities and ideas. Use this opportunity and show us your motivation and vision for the future.
Skills Required
- Intermediate Vocational Education (MBO) or equivalent.
- 3-5 years of experience in Sales Support, Customer Service, or Order Management within an international environment.
- Experience with ERP systems (order registration and processing).
- Experience with SAP.
- Fluent in English, both written and spoken.
- Additional European language.
- Strong customer service mindset with excellent communication and interpersonal skills.
- Ability to understand customer requirements and provide timely, effective support.
- Strong problem-solving skills with the ability to prioritize multiple tasks in a fast-paced environment.
- Excellent organizational skills, attention to detail, and time management.
- Experience in the ICT, Electronics, or Technology industry.
What We Do
Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.
