POSITION SUMMARY
The Logistics Representative is responsible for managing customer’s supply chain information and data within C.H. Robinson’s Transportation Management System. They act as an extension of the customer’s staff to ensure that all information flows properly and efficiently to ensure all transportation arrangements are made. The Logistics Representative is accountable for independently managing their own area of responsibility, fostering, and maintaining a relationship with their assigned customer(s), and utilizing the CHR project-based delivery model to improve any internal or external processes.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Ensure Transportation arrangements are made for shipments by the following:
Monitoring customer load board and information flow in the Transportation Management System
Maintaining any team mailboxes
Performing relationship and knowledge-based exception management to any pre-defined processes
Document and organize existing standard operating processes
Learn multiple job functions within assigned team
Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers
Meet operational metrics
Conduct CHR systems trainings to external CHR customer representatives
Manage reconciliation of daily, weekly, monthly, and quarterly reports
Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition
Act as a resource and support for peers when needed
Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
High School Diploma and/or GED
Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
Minimum 1 year of prior experience working with and troubleshooting information systems
Ability to work flexible schedule on occasion, including overtime hours when requested
Ability to travel up to 5% (domestic and/or international)
Site Specific: Fluent in English and the primary language of the applicable region
Preferred:
Bachelor’s degree from accredited college or university
Excellent customer service skills
Proficient in Microsoft Office Suite of programs
Ability to present to a variety of audiences
Strong written and verbal communication skills
Ability to think critically, analyze data and solve problems quickly and accurately
Ability to work in a team oriented and fast-paced environment
Ability to prioritize and handle a variety of tasks
Continuous improvement mindset
Ability to adapt to an ambiguous and changing environment
Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
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What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
