C.H. Robinson seeks a Logistics Representative Portuguese Speaker to enhance our TMC team in Wroclaw. In this role, you'll drive operational excellence, build client relationships, and identify cost-saving opportunities within our global transportation network. Bring your passion for logistics, fluency in Portuguese, and proactive mindset to deliver exceptional service and drive continuous improvement.
RESPONSIBILITIES
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Build relationships with customer contacts to execute day-to-day transportation needs
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Proactively monitor, manage, and follow up on shipment daily exceptions
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Manage service failures with transportation service providers and work with customers to resolve any potential issues
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Identify cost savings opportunities (route guide optimization, order consolidation, lead time compliance, etc.)
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Provide prompt and professional response to customer's requests for additional information
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Hit tactical and operational KPI targets (Quality and Productivity Metrics)
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Manage reconciliation of weekly financial reports
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Responsible for running and improving reports on daily shipment activities
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Identify and implement operational efficiency gains
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Execute and respond to changes submitted by the customer in a timely and accurate manner (notify transportation service providers, reschedule appointments, etc.)
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Collect, sort, and distribute operational information to the internal team
QUALIFICATIONS
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2-5 years of work experience in a similar role (European Logistics) or a university degree in the area of Logistics or Business
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Fluency in Portuguese and English is a MUST for this role
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Willingness to create and adhere to process and plan
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Ability to solve problems in an effective and efficient manner
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Ability to think creatively and be flexible
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Ability to work in a stressful, team-oriented, and fast-paced environment
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Friendly, customer-service attitude
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Knowledgeable in Microsoft Outlook, Excel, and PowerPoint
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Detail-oriented and strong communication skills
WHAT WE OFFER:
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Real opportunities to grow your talent in a fast-moving, global organization
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A fun, open, and inclusive workplace that encourages innovative thinking
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Possibility to develop your language skills in our multilingual offices
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Opportunities for professional growth with access to training platforms like Percipio and GoFluent
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Comprehensive benefits: competitive salary and performance-based bonuses, Private medical insurance, additional Life infurance, Cafeteria plan - My Benefit, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
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