Background & Purpose of the Job
As a Logistics Process Specialist, you will be responsible for executing current logistics workflows while collaborating with the broader Logistics team to drive automation and improve the freight payment process. The initial focus will be on learning and managing the North America invoice processing for CASS shipments, as well as any other freight audit and payment technologies currently in use.
You will oversee carrier billing portfolios, identify system inefficiencies, and support process optimization. Over time, you will lead continuous improvement initiatives, eliminate manual touchpoints, and become the subject matter expert for the entire freight payment ecosystem. This role requires close coordination with multiple internal departments and external partners to ensure efficient and seamless operations.
Key Responsibilities
• Process invoices for a designated carrier portfolio within the CASS system and other freight audit and payment (FAP) technologies.
• Manage carrier billing relationships to ensure accuracy, timely resolution of issues, and strong communication.
• Support exception handling and correction for all carrier invoices received.
• Identify and recommend process and system efficiencies and best practices—both in external workflows and in the use of Unilever’s FAP systems.
• Develop strategies to eliminate manual processing within FAP and drive automation.
• Serve as a Subject Matter Expert for our FAP processes and systems, including reporting, system utilization, and continuous improvement.
• Collaborate cross-functionally to optimize freight payment processes and support broader logistics initiatives.
Who You Are & What You’ll Do
• You’re a natural leader – You inspire collaboration and accountability across teams, even when they don’t report directly to you. You’re confident in having tough conversations when needed and equally committed to celebrating wins and supporting the growth of colleagues and business partners.
• You’re a connector of dots – You thrive in complexity, identifying patterns and building clear, repeatable processes. You translate ambiguity into actionable workflows and communicate them effectively across diverse stakeholder groups.
• You’re driven to win—and enjoy the journey – You bring creativity, resilience, and a positive attitude to every challenge. Your ability to stay composed and solution-focused makes you someone others want to work with and learn from.
• You’re a changemaker – You embrace innovation and continuously seek better ways to work. You champion new technologies and process improvements, influencing others to adopt change while empowering them to make it their own.
Desired Qualifications
• Strong leadership, communication, and collaboration skills.
• Ability to identify patterns and use insights to drive process improvements.
• Quick learner with the ability to grasp complex concepts and apply knowledge effectively.
• Experience with SAP, OTM, CASS, and other freight audit and payment (FAP) systems and processes is a plus.
Requirements
• Minimum of 2 years of experience in freight audit, logistics bill payment, transportation operations, or related logistics functions.
• Proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis.
• A bachelor's degree in business, supply chain management, logistics, or another relevant discipline.
Pay: The pay range for this position is $69,360 to $104,040. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.
Bonus: This position is bonus eligible.
Long-Term Incentive (LTI): This position is LTI eligible.
Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.
For more information on your federal rights, please see Know Your Rights: Workplace Discrimination is Illegal
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected]. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.
Unilever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unilever and has not been reviewed or approved by Unilever.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life insurance, and occupational health support alongside a 24/7 employee assistance program. Wellbeing offerings such as health checks, resilience tools, and counseling support the perceived depth of health-related benefits.
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Retirement Support — Retirement support includes a 401(k) match that reaches up to 5% of base salary, strengthening the overall value of the package. Share and savings options are also referenced as part of longer-term financial support beyond salary.
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Flexible Benefits — Benefits customization is enabled through tools such as a “My Reward” system and a “Benefits Envelope” that allows employees to personalize selections. Flexible working approaches are also associated with improved overall satisfaction, reinforcing perceived choice and adaptability in the total rewards offering.
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