Who We Are
At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.
Our Global Reach
JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.
Learn more about who we are and what we do: https://www.jingdonglogistics.com/
What We Offer
Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.
About The Team
You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.
Job Summary
The Operation Support Specialist at JD.com plays a vital role in ensuring the smooth and efficient execution of our e-commerce and logistics operations. This position acts as a critical link, providing essential support to various operational teams, resolving issues, and contributing to the optimization of processes.
ResponsibilitiesMonitor and track operational metrics, identifying potential issues or deviations and escalating as necessary.
Provide first-line support for operational inquiries, requests, and incidents from internal teams and external partners.
Document and maintain operational procedures, guidelines, and troubleshooting guides.
Collaborate with various departments (e.g., logistics, customer service, IT) to resolve operational bottlenecks and improve workflows.
Assist in data collection, analysis, and report generation to support operational decision-making.
Participate in the testing and implementation of new operational tools, systems, and processes.
Identify opportunities for process improvement and contribute to the development of solutions.
Perform ad-hoc administrative tasks and support special projects as required by operational leadership.
Work onsite at Kasseler Str., 35418, Buseck
Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
1+ years of experience in an operations support, administrative, or coordination role.
Strong analytical and problem-solving skills with an attention to detail.
Effective communication skills in Chinese, and German.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Work experience in e-commerce or logistics environment.
Familiarity with operational software or systems (e.g., WMS, CRM) is a plus.
At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.
Ready to apply?
Take the next step in your career, apply now and explore the opportunities we have to offer.
Skills Required
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or related field
- 1+ years experience in operations support, administrative, or coordination role
- Effective communication skills in Chinese and German
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Strong analytical and problem-solving skills with attention to detail
- Ability to work independently and as part of a team in a fast-paced environment
- Work onsite at Kasseler Str., 35418, Buseck
- Work experience in e-commerce or logistics environment
- Familiarity with operational software or systems (e.g., WMS, CRM)
What We Do
JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue. With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers. To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world. By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more. Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.
