Logistics & Operations Coordinator

ROLE DESCRIPTION

The Logistics & Operations Coordinator is the operational backbone of Wesper’s fulfillment and logistics function, working directly alongside the Logistics Manager on a small, high-ownership team. This role is primarily focused on managing day-to-day 3PL communication, ensuring order accuracy across two daily push cycles, coordinating returns and RMA processing, and maintaining precise inventory records. The right person is hands-on, detail-oriented, and comfortable operating across multiple systems in a fast-paced environment.

This role will work approximately 32 hours per week with core working hours between 10-6 pm ET.
This is an in - person role at our LIC facility.

WHAT YOU WILL BRING

• Attention to detail catching order discrepancies before they ship 
• 3PL fluency: you've worked with third-party logistics partners and know how to communicate clearly across email and WMS ticketing systems.
• Warehouse and inventory experience,  you've managed incoming and outgoing orders and kept inventory records accurate across systems.
• Hands-on returns inspection, comfortable physically receiving, inspecting, and logging returned or damaged units one by one.
• Quality mindset 
• Deadline discipline you've worked in environments with hard daily cutoffs

RESPONSIBILITIES

3PL Communication & Coordination

• Serve as the primary daily point of contact for two active 3PL partners, with a third coming online in June 2025.
• Communicate shipment instructions, schedules, and exception resolutions primarily via email and 3PL WMS ticketing systems.
• Attend weekly 3PL coordination meetings and ensure follow-through on all action items.
• Track inbound and outbound shipments, proactively resolve delivery exceptions, and keep the Logistics Manager informed.
• Manage 3PL support tickets from open to close, maintaining clear documentation throughout.

• Maintain accurate inventory records across Salesforce and the 3PL WMS.
• Use Excel to log internal inspection results and RMA tracking data.
• Monitor 3PL component stock levels and proactively initiate replenishment shipments when thresholds are reached.
• Support regular cycle counts and inventory reconciliation activities.
• Coordinate stock movement related to RMA, refabrication, and order fulfillment.

• Conduct hands-on inspection and sorting of returned or defective units as part of the RMA workflow.
• Coordinate with production and quality teams to ensure timely completion of repair or rework tasks.
• Verify all refabricated units meet quality standards before re-shipment.

• 3PL RMA and Regular customer returns
• Maintain detailed RMA records in Excel and collaborate with quality and production teams to address recurring product issues.
• Coordinate return, replacement, or repair actions according to Wesper’s RMA policy

• Perform daily order sanity checks before each push cycle verifying product type, quantity, and destination.
• Identify order discrepancies and manually post irregular orders between Salesforce and the 3PL WMS.
• Communicate order issues promptly with sales, operations, and warehouse teams before shipment.

REQUIRED SKILLS AND QUALIFICATIONS

• 2+ years of experience in logistics coordination, warehouse operations, or order management.
• Hands-on experience working with 3PL partners, including day-to-day communication and WMS ticket management.
• Proficiency in Excel or Google Sheets for logging, tracking, and reconciliation tasks.
• Strong attention to detail — comfortable catching and correcting order discrepancies before they escalate.
• Excellent written communication skills; the majority of 3PL coordination is conducted via email.
• Ability to lift 60 lbs
• Ability to manage multiple daily deadlines (order push cycles) and shifting priorities.
• Based in or able to reliably commute to Long Island City, NY (on-site role).

OUR TEAM - Built for Good
We pride ourselves on transparent communication— open discussion is critical to our performance and is how we continue to grow. We focus on accountability, humility, and constant learning. We believe in finding a better way through the use of data and attention to detail. We work towards making sleep medicine easy and we do it for our users. 

COMPENSATION & BENEFITS

The rate range for this position is $17-$18 hour This range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include and not limited to: Candidate experience, qualification, and internal equity of the team.

• Competitive salary
• Global team
• Friendly, nerdy coworkers
• Daily stand-ups and open door policy
• Encouragement to pursue initiatives
• Flexible paid time off
• Casual dress
• Support for personal development 
• Referral bonuses