Job Description Summary
Manage the communication, coordination, and follow-up of logistics activities related to medicine deliveries to Government Institutions, acting as the point of contact between internal teams, external customers, and the logistics operator (3PL), in order to ensure an efficient and timely operation aligned with commercial, regulatory, quality, and service commitments.
Job Description
Major accountabilities:
Serve as the primary liaison between Commercial, customers, government institutions, and the 3PL logistics operator, ensuring effective communication and service delivery.
Manage end-to-end delivery execution, monitoring OTIF performance and proactively resolving delivery issues, delays, and compliance gaps.
Oversee order tracking, proof of delivery (POD) management, and maintenance of all delivery-related documentation requirements for government customers.
Act as Legal Representative for regulated deliveries, including the execution of mandatory documentation and onsite representation during government product handovers.
Coordinate and follow up on administrative and regulatory procedures to ensure successful deliveries, sales recognition, and collections.
Partner with cross-functional teams to streamline processes, eliminate operational bottlenecks, and improve customer satisfaction.
Identify process improvement opportunities and drive corrective and preventive actions across logistics operations.
Lead continuous improvement and automation initiatives to optimize logistics and end-to-end value chain performance.
Ensure full compliance with Novartis policies, quality standards, safety requirements, and applicable local regulations.
Build strong stakeholder relationships while supporting knowledge sharing, capability development, and a culture of safety and continuous improvement.
Essential requirements:
Bachelor’s degree in Logistics Engineering, Transportation Engineering, Business Administration,
Administrative areas, or Legal areas.
+3 years of experience in a similar role within the pharmaceutical industry.
Knowledge of Warehouse and distribution processes governing the public sector.
Effective communication and negotiation skills.
Fluent in Spanish. Good knowledge of English.
Skills Desired
Business Networking, Business Scenario Planning (Inactive), Change Controls, Continual Improvement Process, Efficiency (Inactive), Flexibility (Inactive), General Hse Knowledge (Inactive), Including Gdp (Inactive), Inventory Management, Knowledge Of Gmp (Inactive), Operations (Inactive), Order Fulfillment, Order Management, Procurement, Product Distribution, Risk Management, Supply Chain, Supply Chain Management (SCM), Supply Chain Planning (SCP), Supply PlanningSkills Required
- Bachelor's degree in Logistics Engineering, Transportation Engineering, Business Administration, Administrative, or Legal areas
- 3+ years experience in a similar role within the pharmaceutical industry
- Knowledge of warehouse and distribution processes governing the public sector
- Effective communication and negotiation skills
- Fluent in Spanish
- Good knowledge of English
- Experience with inventory management, order fulfillment, order management, procurement, product distribution, and supply chain processes
- Knowledge of GDP and GMP principles as applied to pharmaceutical logistics
Novartis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Novartis and has not been reviewed or approved by Novartis.
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Healthcare Strength — Pay and benefits are described as a strong overall package, supported by medical, dental, and vision insurance alongside FSAs/HSAs and disability and life coverage. Mental-health support is reinforced through an employee assistance program with psychological support and a network of mental health first aiders.
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Retirement Support — Retirement support is positioned as a standout element, with an automatic company contribution plus dollar-for-dollar matching in the 401(k). Additional retirement funding is described through an age-based defined contribution program and access to an employee share purchase plan discount.
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Parental & Family Support — Family-related benefits are framed as robust, including a global minimum of paid parental leave for new parents following birth or adoption. Added supports include domestic partner coverage, dependent-care resources, and benefits such as adoption assistance and child/elder care options.
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What We Do
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.
