How you will achieve success:
- Carrier & Fulfillment Communication: Maintain regular contact with fulfillment centers and carrier partners, escalate SLA performance issues, and proactively communicate ETAs, schedule changes, and shipment exceptions.
- Trailer & Shipment Management: Coordinate trailer logs, pull schedules, and live tracking in partnership with Fulfillment and Transportation to ensure timely departures and accurate outbound visibility.
- Shipping Documentation & Compliance: Prepare, verify, and issue shipping documents (BOLs) when systems fail, ensuring alignment with carrier, marketplace, and compliance requirements.
- Network Optimization & Capacity Planning: Collaborate cross-functionally to improve outbound flow, develop carrier playbooks, analyze volume trends, secure capacity, and implement process improvements that balance service and cost.
- Carrier Performance & Customer Metrics Ownership: Monitor shipments in real time, troubleshoot delays, maintain performance logs and dashboards, support carrier scorecards, and drive improvements in on-time shipping, sort accuracy, and delivery speed.
What experience will help you in this role:
- Required
- Bachelor’s degree in Supply Chain Management, Transportation, Business, or a related field, with at least 1 year of experience in logistics, customer service, or fulfillment operations.
- Strong attention to detail and ability to manage multiple lanes, carriers, and transportation modes simultaneously.
- Demonstrated problem-solving skills with the ability to make quick, informed decisions in a fast-paced environment.
- Excellent written and verbal communication skills, with experience coordinating across multiple stakeholders.
- Intermediate proficiency in Excel, Power BI, and data entry platforms, with familiarity using carrier portals, TMS systems, and e-commerce platforms (Amazon, eBay, Walmart.com).
- Preferred
- Experience managing parcel, LTL, or final-mile shipments.
- Exposure to 24/7 logistics environments and escalation procedures.
- Understanding of SLA management and carrier performance analytics.
Top Skills
What We Do
Spreetail is an ecommerce growth partner focused on accelerating brands and channels to compete for tomorrow’s ecommerce customer. Our ecommerce experts purchase products from world-class vendors, list these top brands on marketplace giants such as Amazon, Walmart, Target, and eBay, and fulfill orders with next-day speed. Our completely home-grown software helps us provide unmatched value to our vendor partners, channel partners, and the millions of customers we delight nationwide. Joining our team is a once-in-a-lifetime opportunity to build one of the fastest-growing ecommerce companies in history, while working in a culture that promotes intense results and meaningful relationships.
Why Work With Us
Spreetail offers the opportunity to stretch your skills, supporting you as you grow both personally & professionally, all while prioritizing our commitment to building lasting relationships. We’re always on the lookout for talented new team members to help us add new brands & channels. We’re building something big. The best news? You can join us.
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