The Role
Coordinates shipping and receiving documentation, maintains logistics records, tracks shipments, communicates with warehouse teams and customers, resolves delivery and documentation issues, and processes logistics invoices and billing discrepancies.
Summary Generated by Built In
Company Description
- Contract Period: 1 yr.
- Pay Rate: $25.72/hr
- Work Schedule: 8:30 AM–5:30 PM (M-F)
- Work Location : Cerritos, CA
- Documentation Management
- Prepare, review, and maintain all shipping and receiving documents (BOLs, packing lists, invoices, PODs, etc.).
- Ensure compliance with company, customer, and regulatory documentation requirements.
- Maintain accurate filing systems (digital and physical) for all logistics-related records.
- Communication & Coordination
- Act as the primary point of contact between the warehouse team and customers for logistics documentation and service updates.
- Coordinate with warehouse staff to track shipments, resolve discrepancies, and provide timely updates to customers.
- Support issue resolution by escalating and following up on documentation errors, delivery exceptions, or claims.
- Invoicing & Financial Support
- Generate, verify, and process logistics-related invoices in alignment with contractual agreements.
- Communicate billing details to customers and internal finance teams, ensuring accuracy and timeliness.
- Assist in resolving discrepancies in billing, payments, and supporting claims processes.
- Bachelor’s degree in Business, Supply Chain Management, Logistics, or related field preferred.
- 2+ years of experience in logistics coordination, supply chain operations, or customer service (warehousing experience a plus).
- Strong organizational skills with attention to detail and accuracy.
- Excellent communication skills (verbal and written) for cross-team and customer interactions.
- Proficiency in MS Office (Excel, Word, Outlook); familiarity with ERP/WMS systems preferred.
- Ability to manage multiple priorities in a fast-paced environment.
Key Competencies
- Detail-oriented and process-driven.
- Strong problem-solving and follow-up skills.
- Customer-focused with ability to build positive relationships.
- Adaptability to shifting priorities and time-sensitive tasks.
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 2+ years of experience in logistics coordination, supply chain operations, or customer service
- Strong organizational skills with attention to detail and accuracy
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office, including Excel, Word, and Outlook
- Ability to manage multiple priorities in a fast-paced environment
- Bachelor's degree in Business, Supply Chain Management, Logistics, or a related field
- Warehousing experience
- Familiarity with ERP or WMS systems
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The Company
What We Do
SBT Global, Inc. is the premier manufacturer of personal watercraft (PWC) and jet boat parts, offering a wide range of remanufactured and new engines, engine blocks, crankshafts, pump parts, rebuild kits, and cables. As the largest supplier of aftermarket PWC parts, they provide a one-stop shop experience for customers, combining high-quality manufacturing with expert technical support to make PWC ownership more affordable.
