Charger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.
Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are entrepreneurial-minded organization that welcomes and support individual idea and strategies. We are currently expanding and looking to add a motivated individual to our team based out of our Brampton office.
Responsibilities:
- Serve as the primary point of contact for customers, coordinating inbound and outbound freight to meet daily priorities and weekly transportation targets while ensuring a high level of service.
- Build and maintain strong relationships with customers, brokers, and carriers to proactively address service risks, resolve issues, and ensure timely, transparent communication.
- Analyze lane data, on-time performance and costs to effectively negotiate rates with customers and third-party carriers to ensure profitability and customer satisfaction
- Communicate with customers, brokers, and carriers to resolve discrepancies related to pricing, service levels, delivery schedules, and documentation.
- Direct and organize logistics activities such as obtaining shipment rates, negotiating with logistics service providers, selecting 3PL partners, tracking and expediting shipments, and solving any discrepancy of quality, quantity, and schedule.
- Verify and troubleshoot any issues in shipping or customs documentation including, but not limited to, PODs, BOL and carrier confirmation.
- Proactively communicate service risks to customers to provide proper resolution
Requirements
- 2+ years of experience in trucking industry and/or dispatch experience.
- Educational background in Supply Chain Management (or other relevant area such as Business)
- Dedicated experience providing customer service in a similar work environment
- Knowledge of the transportation industry and North American geography are considered assets.
- Positive attitude with good people skills.
- Good command of MS Office (Excel and Word) with an ability to quickly learn new software.
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
Skills Required
- 2+ years of experience in the trucking industry and/or dispatch experience
- Educational background in Supply Chain Management or a relevant area such as Business
- Dedicated customer service experience in a similar work environment
- Knowledge of the transportation industry and North American geography
- Positive attitude and strong people skills
- Good command of Microsoft Office, including Excel and Word
- Ability to quickly learn new software
What We Do
Charger Logistics' strives to offer the best client focused logistics solution. We start with flexibility. By offering various safe and efficient solutions for all product sizes, weights and sensitivities our limits are minimal. Additionally, our network, various locations throughout North America and fleet size allow us to offer our clients what they need every time. Charger Logistics was founded in the early 2000's and has grown by leaps and bounds since then. From owning a single truck to owning a fleet of over eight-hundred trucks, two-thousand trailers including reefers, dry vans, chassis, flat beds, step decks and more! A lot has changed however, our commitment to our clients will never change.
