Logistics Coordinator

Function: Supply Chain - Logistics

Reports to: Logistics FLM / Shipping Supervisor

Scope: B&W Northlatam

Location: Nuevo Leon, Mexico

Terms & Conditions: Full time position. Currently live in Nuevo Leon or have immediate mobility to be transferred. Medium/high level of English required.

ABOUT UNILEVER

Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. If you want to be part of Unilever's history, supporting the creation and scale-up of a future-fit factory that can become a reference site internally and externally, then this role is just for you!

The Logistics Coordinator is responsible for executing and coordinating daily shipping and warehouse operations to ensure service, inventory accuracy, safety, quality, and operational compliance. This role owns the execution of outbound logistics transactions and physical processes including order selection, picking, staging, loading, shipment confirmation, PGI execution, shipping documentation generation, inventory controls, and transport coordination using ECC SAP and EWM.

The Logistics Coordinator acts as the link between warehouse operations, transportation providers, planning, customer service, manufacturing, quality, and SHE to ensure shipments are dispatched on time, in full, and with complete transaction accuracy. The role supports the Logistics FLM / Shipping Supervisor by sustaining standard work, escalating risks, solving daily operational issues, and improving execution discipline across the shipping operation.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Outbound Execution and Shipping Operations

• Coordinate daily shipping activities to ensure compliance with dispatch schedules, customer priorities, transport windows, and site operating standards.

• Execute and monitor finished goods selection, picking, staging, consolidation, loading, shipment confirmation, and dispatch readiness.

• Ensure deliveries are processed correctly and released according to shipment priorities, inventory availability, documentation readiness, and transportation requirements.

• Coordinate truck arrivals, dock assignment, loading sequence, trailer readiness, and departure schedules to reduce waiting time and avoid service impacts.

• Monitor shipment execution in real time, escalate service risks proactively, and support issue resolution with internal and external stakeholders.

• Execute outbound transactions within ECC SAP and EWM with a strong focus on system accuracy, process adherence, and timely closure of shipment activities.

• Ensure timely and accurate PGI execution, validating that physical loading, inventory consumption, and system confirmation are aligned.

• Validate delivery documents, shipment status, warehouse tasks, picking confirmations, loading confirmation, transportation documentation, and customer-specific requirements.

• Monitor system transactions to ensure alignment between physical inventory and system inventory across picking, staging, loading, and PGI steps.

• Support troubleshooting of transaction failures, blocked deliveries, stock differences, delivery issues, master data gaps, and EWM/ECC integration constraints.

• Support cycle counts, inventory verification activities, and stock reconciliation related to shipping and finished goods warehouse operations.

• Investigate inventory discrepancies and support root cause analysis to prevent recurrence and protect inventory record accuracy.

• Ensure all inventory movements related to selection, picking, staging, loading, return to stock, and shipment confirmation are correctly registered in ECC SAP and EWM.

• Monitor shipment-related stock differences, blocked stock situations, bin mismatches, and system exceptions, coordinating corrective actions with the relevant teams.

• Maintain high standards of inventory accuracy, transaction discipline, traceability, and internal control compliance.

• Generate, validate, and control shipping documentation required for each dispatch, ensuring accuracy, completeness, and availability before truck departure.

• Ensure transport documentation, delivery documentation, shipment references, and customer requirements are completed according to operational and compliance standards.

• Coordinate with transportation providers and 3PL partners regarding shipment readiness, truck status, dock timing, loading priorities, and departure confirmation.

• Support carrier management activities related to dispatch compliance, loading efficiency, truck turnaround time, and issue escalation.

• Maintain documentation discipline to reduce delays, rework, claims, customer issues, and financial or inventory discrepancies.

• Support achievement of OTIF, on-time dispatch, shipment accuracy, and customer service targets through disciplined daily execution.

• Coordinate urgent shipments, priority deliveries, special requirements, and service recovery actions with Planning, Customer Service, Warehouse, Transportation, and Manufacturing.

• Minimize shipping delays, selection errors, documentation gaps, loading mistakes, and operational rework through proactive follow-up.

• Protect the customer and consumer by ensuring shipment integrity, traceability, loading quality, and correct documentation.

• Follow and promote all SHE standards, quality requirements, GMP expectations, internal controls, and warehouse safety procedures.

• Participate in safety observations, audits, near-miss reporting, risk identification, and implementation of corrective actions.

• Ensure shipping operations are executed following standard procedures, safe working practices, dock safety rules, forklift movement controls, and trailer inspection routines.

• Support quality and safety investigations related to outbound operations, documentation, loading, transport readiness, or inventory deviations.

• Participate in UMS and Continuous Improvement activities to improve productivity, service reliability, inventory accuracy, and process adherence.

• Use ECC SAP, EWM, RF tools, Excel, Power BI, and operational dashboards to monitor execution, identify gaps, and support data-based decisions.

• Identify opportunities to reduce waiting time, transaction errors, rework, dock inefficiencies, inventory discrepancies, and manual workarounds.

• Maintain visual management, KPI tracking routines, standard work documents, and escalation processes for the shipping area.

WHAT YOU WILL NEED TO SUCCEED

• Execute standardized logistics processes and systems with high discipline, ownership, and attention to detail.

• Deliver operational excellence through compliance to standard work, transaction accuracy, documentation control, and reliable follow-up.

• Support customer service improvement through shipping accuracy, documentation reliability, inventory discipline, and proactive escalation.

• Drive operational efficiency through effective use of ECC SAP, EWM, RF tools, Excel, and operational performance routines.

• Collaborate effectively across warehouse, transportation, planning, customer service, manufacturing, quality, SHE, and 3PL teams.

• Use problem-solving mindset to identify root causes, close gaps, and prevent recurring operational losses.

Experiences & Qualifications

• Completed bachelor degree or in process of obtaining bachelor degree in Logistics, Supply Chain, Industrial Engineering, Business Administration, Operations Management, Engineering, or related field.

• Minimum 1 year of experience in warehouse, logistics, shipping, distribution, transportation, manufacturing operations, or supply chain execution.

• Experience working with SAP ECC required.

• Experience with EWM required or strongly preferred depending on site readiness and scope of responsibility.

• Experience executing or coordinating warehouse transactions, picking, staging, loading, shipment confirmation, PGI, inventory verification, and documentation workflows.

• Intermediate knowledge of Microsoft Office required; strong Excel knowledge required and Power BI knowledge preferred.

• Clear competence in logistics and supply chain required; experience in FMCG, high-volume warehouse operations, transport coordination, factory distribution, or 3PL operations preferred.

• Must be able to analyse operational and system processes to identify opportunities for safety, service, quality, inventory accuracy, and productivity improvement.

Skills

• SAP ECC

• EWM

• PGI Execution

• Shipping Documentation

• Inventory Accuracy

• Warehouse Operations

• Transportation Coordination

• Data Analysis

• Problem Solving

• Planning & Organizing

• Continuous Improvement

• Customer Service

• Communication

• Teamwork

• Attention to Detail

• Operational Discipline

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.