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Job Description:
Job Summary
To provide an enhanced level of customer services and operational support. Customer Service Associates will deal with shipment specific and other service-related issues.
Marken, UPS Healthcare Precision Logistics, the Clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
Job Location: Marken UPS, Alexandra House, 21 Clifton Hall Road, Edinburgh, EH28 8PW
Work Schedule: Monday to Friday, 40 hours per week. Various shift patterns, weekend and bank holiday working as required.
Essential Requirements: Fluency in English
Responsibilities:
Booking and processing booking requests within the Marken internal database, generating and verifying shipping documentation where applicable
Monitoring all shipments daily to ensure that shipments are collected and delivered within agreed time frames
Working with customers internal and external on a daily basis, with the aim of developing an excellent working relationship
Working with shippers to ensure that collection requirements are met and that they are kept informed at all times during the process
Liaise with all relevant departments withing the Global and Domestic Marken network to ensure all customer requirements are met
Working with all Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times
Entering clinical trial sites into the Marken internal database
Answering and dealing with general telephone and email requests from external customers and internal departments and colleagues
Preparing, verifying and distributing country specific project documentation
Attending customer meetings and teleconferences when required
Qualifications:
High school diploma, GED, or International equivalent
Fluency in English is essential for this role
Strong written and verbal communication skills
Multi-tasking abilities
Working knowledge of Microsoft Word, Excel, Access, and Outlook
Willing to work flexible hours and overtime on occasion
Good working knowledge of computers
Thorough understanding of the aviation and airline networks
Excellent communication skills and ability to influence others
Excellent problem solving and prioritization skills
Team player mentality with ability to work on own initiative
Flexibility in working hours, including weekend and bank holidays when required
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Skills Required
- High school diploma, GED, or international equivalent
- Fluency in English
- Strong written and verbal communication skills
- Multi-tasking abilities
- Working knowledge of Microsoft Word, Excel, Access, and Outlook
- Willingness to work flexible hours and overtime on occasion
- Good working knowledge of computers
- Thorough understanding of the aviation and airline networks
- Excellent communication skills and ability to influence others
- Excellent problem solving and prioritization skills
- Team player mentality with ability to work on own initiative
- Flexibility in working hours, including weekend and bank holidays when required
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