The Role
Coordinate inbound/outbound shipments, manage carriers and 3PLs, handle freight claims and exceptions, track costs and performance using D365/Monday.com, collaborate cross-functionally, lead continuous improvement projects, and produce logistics reporting to optimize spend and service.
Summary Generated by Built In
The Logistics Coordinator is responsible for managing and optimizing both inbound and outbound freight operations across Group O’s Packaging Solutions division. This role ensures timely, cost-effective, and accurate transportation of goods while maintaining strong relationships with carriers, suppliers, and internal stakeholders. The coordinator plays a key role in cost control, continuous improvement initiatives, and cross-functional collaboration to support operational excellence and profitability.
Key Responsibilities
Essential Functions:
- Freight Management:
- Coordinate all inbound and outbound shipments using internal and external carrier accounts.
- Serve as the primary liaison with freight carriers, suppliers, and customers regarding logistics execution and issue resolution.
- Manage freight claims, loss tracking, and exception handling using Monday.com and carrier systems.
- Systems & Reporting:
- Utilize D365, Microsoft Teams, Outlook, and carrier portals to manage logistics workflows and reporting.
- Maintain and present cost tracking reports, freight spend analysis, and performance metrics.
- Support inventory-related reporting in collaboration with the Inventory Accountant.
- Cost Control & Analysis:
- Monitor freight costs and identify opportunities for savings and efficiency.
- Provide regular updates and insights to leadership on logistics performance and cost trends.
- Support carrier selection and rate negotiation processes.
- Cross-Functional Collaboration:
- Partner with Strategic Sourcing, Client Services, Purchasing, Warehouse, and Sales teams to align logistics strategies with business needs.
- Represent the logistics function across the organization and support other divisions as needed.
- Continuous Improvement:
- Identify and lead logistics-related CI projects.
- Set targets, assess impact, and drive execution of initiatives that improve service, cost, and operational performance.
- 3PL Oversight
- Coordinate and manage third-party logistics (3PL) facilities to ensure service quality, compliance, and cost-effectiveness.
- Serve as the primary point of contact for 3PL partners, addressing performance issues and facilitating continuous improvement.
- Monitor 3PL operations to ensure alignment with Group O standards and client expectations.
- Other Duties:
- Maintain visual displays of logistics metrics and performance indicators.
- Perform other duties as assigned to support business operations.
Position type
- Full time
- Hybrid role with flexibility to work remotely and on-site.
Travel
- Occasional travel may be required for supplier visits, carrier meetings, or operational support.
Job Qualifications
Experience:
- 3–5 years of experience in logistics coordination, transportation management, or supply chain operations.
- Experience with ERP systems (preferably D365) and logistics platforms.
Skills and Qualifications:
- Strong attention to detail and organizational skills.
- Ability to prioritize and adapt to shifting business needs.
- Excellent communication and customer service skills (internal and external).
- Proficient in Microsoft Office Suite and logistics tracking tools.
- Demonstrates Group O’s Core Values: Partnership, Respect, Innovation, Dedication, Excellence.
Physical Requirements: N/A
Benefits
- Medical, Dental, Vision, and Life Insurance
- Flexible Spending Accounts (Medical and Dependent Care)
- 401(k) Plan with Company Match
- Generous Paid Time Off
- 10.5 Paid Holidays
- Career Development Opportunities
About
At Group O, it’s our employees who we value most. That’s why we provide a supportive environment where employees are given every opportunity to excel. Group O offers a wide variety of careers with room for professional growth and advancement, and we are always looking for motivated individuals to join our team. At Group O, our employees’ health and well-being is equally as important as the work they perform. We back up that philosophy by providing a competitive benefits package that supports now and for their future.In 1974, Bob Ontiveros saw an opportunity to live the American dream and build a company for himself and his family. 50 years later, the packaging company he originally founded out of the back of his station wagon - Group O is ranked by the United States Hispanic Chamber of Commerce as one of the top five Latino-owned businesses in the country. Group O has gained prestige for helping Fortune 500 companies like Samsung, Michelin, Caterpillar, and PepsiCo turn their most complex business challenges into centers of profitability and efficiency. Headquartered in Milan, IL, Group O employs over 1,200 employees.
Skills Required
- 3-5 years of experience in logistics coordination, transportation management, or supply chain operations
- Experience with ERP systems
- Experience with D365
- Experience with logistics platforms and carrier portals
- Proficient in Microsoft Office Suite, Microsoft Teams, and Outlook
- Ability to manage freight claims, loss tracking, and exception handling (using Monday.com and carrier systems)
- Strong attention to detail and organizational skills
- Ability to prioritize and adapt to shifting business needs
- Excellent communication and customer service skills (internal and external)
- Demonstrates Group O's core values: Partnership, Respect, Innovation, Dedication, Excellence
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Group O is an end-to-end business process outsourcing provider specializing in innovative, technologically driven marketing, supply chain, and packaging solutions. The Marketing Division specializes in loyalty and reward program management utilizing O-vations™ Loyalty and Reward platform, Omni-channel customer care and sales centers, as well as program analytics and supportive creative services. The Supply Chain division is committed to giving clients a competitive edge through comprehensive solutions. Services include kitting and sub-assembly, forward and reverse logistics, device management, spend management and order and inventory management solutions. The Packaging Division is dedicated to keeping client packaging operations running efficiently by procuring and distributing packaging materials, maintaining equipment, and optimizing packaging materials utilizing Smart Audit™ Analysis. Headquartered in Milan, IL, Group O is one of the largest Hispanic-owned companies in the United States with more than 1,200 employees. To learn more, visit www.GroupO.com.
