Position Overview
The Logistics Claims Specialist is responsible for managing the end-to-end claims process for damaged or lost finished goods vehicles during transportation. This role requires attention to detail, strong organizational skills, and the ability to navigate multiple systems to ensure timely claim resolution and cost recovery.
Key Responsibilities
Claims Investigation & Documentation
- Monitor warranty claims from dealers through Squid Power BI reports, filtering for logistics-related failures (MPL responsibility code, carrier handling failures)
- Investigate total loss and missing unit incidents reported by outbound logistics
- Collect and verify all required documentation for claim submissions
Claims Processing & Filing
- Create and maintain organized claim folders using standardized filing structure
- Complete detailed claim forms with accurate shipment, product, and damage information
- Calculate total claim values including product costs, repair expenses, and administrative fees
- Submit complete claim packages with all supporting documentation to Penske Logistics
- Track claim submissions and maintain confirmation records
Data Management & System Navigation
- Proficiently navigate multiple platforms including:
- Digital Twin portal for BOL and damage photos
- CRM (Dynamics) for case documentation
- Penske Logistics portal for shipment tracking and origin/destination details
- Polaris Dealer portal for price lists and repair invoices
- Power BI (Squid) for warranty claim analysis
- Extract and compile data from various sources to build comprehensive claim files
Claims Monitoring & Resolution
- Monitor weekly Penske claims status reports to track claim progress
- Escalate claims aging into 120+ day bucket requiring carrier follow-up
- Manage claim lifecycle from submission through payment receipt
Financial Processing
- Process received claim payments by correctly coding checks to appropriate GL accounts
- Prepare checks for mailing with proper coding documentation
- Arrange USPS certified mail with signature required for all check deliveries
- Maintain organized files of check stubs, claim forms, and certified mail receipts for audit trail
Required Skills & Competencies
Technical Skills
- Advanced proficiency in Microsoft Office Suite (Word, Excel)
- Experience with Power BI reporting and data filtering
- Ability to quickly learn and navigate multiple web-based platforms and portals
- PDF creation and document management skills
Analytical & Detail-Oriented
- Exceptional attention to detail for multi-step verification processes
- Strong organizational skills to manage multiple concurrent claims
- Ability to cross-reference information across multiple systems for accuracy
- Problem-solving skills to locate missing documentation through alternative sources
Process Management
- Understanding of supply chain logistics and transportation operations
- Knowledge of warranty claims and repair processes
- Ability to follow detailed standard operating procedures
- Time management to meet aging claim deadlines (120+ day monitoring)
Skills Required
- Advanced proficiency in Microsoft Office Suite (Word, Excel)
- Experience with Power BI reporting and data filtering
- Ability to quickly learn and navigate multiple web-based platforms and portals
- PDF creation and document management skills
- Exceptional attention to detail for multi-step verification processes
- Strong organizational skills to manage multiple concurrent claims
- Ability to cross-reference information across multiple systems for accuracy
- Problem-solving skills to locate missing documentation through alternative sources
- Understanding of supply chain logistics and transportation operations
- Knowledge of warranty claims and repair processes
- Ability to follow detailed standard operating procedures
- Time management to meet aging claim deadlines (120+ day monitoring)
What We Do
Penske Logistics is a Penske Transportation Solutions company. We provide supply chain management and logistics solutions to leading brands around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing, freight management, and dry-van truckload services. Penske offers customized supply chain and logistics solutions including: Dedicated Contract Carriage; Distribution Center Management; Freight Management; Freight Brokerage; Transportation Management Solutions (TMS); Lead Logistics Provider (LLP), Control Tower and 4PL Solutions. We serve a variety of industries including: automotive; food, beverage, grocery, wine and spirits; cold chain; convenience and drug stores; quick service restaurants (QSRs); retail; big box retailers; building and construction products; CPG; healthcare; industrial manufacturing; consumer appliances and consumer electronics; and many others.
