The Role
Manage end-to-end logistics claims for damaged or missing finished goods: investigate incidents, collect documentation, prepare and submit claim packages, track claim status, process payments, and maintain organized audit-ready records using multiple portals and reporting tools.
Summary Generated by Built In
Position Overview
The Logistics Claims Specialist is responsible for managing the end-to-end claims process for damaged or lost finished goods vehicles during transportation. This role requires attention to detail, strong organizational skills, and the ability to navigate multiple systems to ensure timely claim resolution and cost recovery.
Benefits: Our excellent benefits plan keeps associates and their families happy, healthy and secure. To learn more visit https://penske.jobs/benefits/
Salary: $23.61hr - $30.10hr
Key Responsibilities
Claims Investigation & Documentation
- Monitor warranty claims from dealers through Squid Power BI reports, filtering for logistics-related failures (MPL responsibility code, carrier handling failures)
- Investigate total loss and missing unit incidents reported by outbound logistics
- Collect and verify all required documentation for claim submissions
Claims Processing & Filing
- Create and maintain organized claim folders using standardized filing structure
- Complete detailed claim forms with accurate shipment, product, and damage information
- Calculate total claim values including product costs, repair expenses, and administrative fees
- Submit complete claim packages with all supporting documentation to Penske Logistics
- Track claim submissions and maintain confirmation records
Data Management & System Navigation
- Proficiently navigate multiple platforms including:
- Digital Twin portal for BOL and damage photos
- CRM (Dynamics) for case documentation
- Penske Logistics portal for shipment tracking and origin/destination details
- Polaris Dealer portal for price lists and repair invoices
- Power BI (Squid) for warranty claim analysis
- Extract and compile data from various sources to build comprehensive claim files
Claims Monitoring & Resolution
- Monitor weekly Penske claims status reports to track claim progress
- Escalate claims aging into 120+ day bucket requiring carrier follow-up
- Manage claim lifecycle from submission through payment receipt
Financial Processing
- Process received claim payments by correctly coding checks to appropriate GL accounts
- Prepare checks for mailing with proper coding documentation
- Arrange USPS certified mail with signature required for all check deliveries
- Maintain organized files of check stubs, claim forms, and certified mail receipts for audit trail
Required Skills & Competencies
Technical Skills
- Advanced proficiency in Microsoft Office Suite (Word, Excel)
- Experience with Power BI reporting and data filtering
- Ability to quickly learn and navigate multiple web-based platforms and portals
- PDF creation and document management skills
Analytical & Detail-Oriented
- Exceptional attention to detail for multi-step verification processes
- Strong organizational skills to manage multiple concurrent claims
- Ability to cross-reference information across multiple systems for accuracy
- Problem-solving skills to locate missing documentation through alternative sources
Process Management
- Understanding of supply chain logistics and transportation operations
- Knowledge of warranty claims and repair processes
- Ability to follow detailed standard operating procedures
- Time management to meet aging claim deadlines (120+ day monitoring)
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Skills Required
- Advanced proficiency in Microsoft Office Suite (Word, Excel)
- Experience with Power BI reporting and data filtering (Squid)
- Ability to quickly learn and navigate multiple web-based platforms and portals (Digital Twin, Dynamics CRM, Penske Logistics, Polaris)
- PDF creation and document management skills
- Exceptional attention to detail for multi-step verification processes
- Strong organizational skills to manage multiple concurrent claims
- Ability to cross-reference information across multiple systems for accuracy
- Problem-solving skills to locate missing documentation through alternative sources
- Understanding of supply chain logistics and transportation operations
- Knowledge of warranty claims and repair processes
- Ability to follow detailed standard operating procedures and meet claim aging deadlines
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The Company
What We Do
Penske Truck Leasing is a leading global transportation services provider, offering truck leasing, rental, and logistics solutions with a fleet of over 400,000 vehicles. The company provides full-service truck leasing, contract maintenance, and comprehensive logistics solutions through its subsidiary, Penske Logistics. It is also shaping the future of mobility by investing in electric vehicles and advanced fleet safety systems.
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