Logistics Administrator

What We Offer:

• Competitive Compensation: Enjoy a competitive salary and bonus scheme

• Paid holidays plus all bank holidays and sick pay.

• Comprehensive Benefits: Our package includes pension matched contribution, life assurance, employee assistance program, referral scheme, and discounts on high street brands, cycle-to-work scheme, and Johnson Controls security products.

• Training Opportunities: Access extensive on-the-job and cross-training opportunities with outstanding resources available.

• Collaborative Environment: Thrive in an encouraging and collaborative team environment with access to business resource groups.

• Career Development: Long-term career development with support for your professional growth.

What you will do

As a Logistics Administrator your primary role is to manage the forward logistics & reverse logistics process and coordinate maintenance activities within the organization. In addition, you will handle maintenance administration tasks. This includes scheduling and assigning work orders, maintaining accurate records of maintenance activities, coordinating with suppliers for spare parts and equipment procurement, and monitoring inventory levels for maintenance supplies.

Overall, as a Logistics Administrator, you play a critical role in ensuring the efficient management of forward & reverse logistics, contributing to customer satisfaction, cost reduction, and process optimization within the organization.

How you will do it

• Maintain and support a safe, inclusive, and healthy work environment for all.

• Managing the forward & reverse logistics process, including returns, repairs, and refurbishments.

• Coordinating with internal teams, suppliers, and customers to ensure smooth and efficient logistics operations.

• Tracking and documenting all logistics activities, including the status of returned products, repairs, and replacements.

• Coordinating maintenance activities for the maintenance team, including scheduling and assigning work orders.

• Maintaining accurate records of maintenance activities, including work performed, parts used, and costs incurred.

• Conducting analysis and reporting on forward & reverse logistics data to identify areas for improvement.

• Implementing and maintaining forward & reverse logistics policies and procedures to ensure compliance with company standards and regulations.

• Collaborating with cross-functional teams to develop and implement strategies for reducing Complaints and improving customer satisfaction.

• Receiving and inspecting returned products, identifying reasons for return, and determining appropriate actions.

• Coordinating product repairs and replacements with suppliers or service centres.

• Processing and documenting returns, including issuing return authorizations, tracking return shipments, and updating inventory records.

• Managing and resolving customer inquiries and complaints.

• Scheduling and assigning work orders to the maintenance team based on priority and availability.

• Tracking the progress of maintenance activities, ensuring timely completion and adherence to quality standards.

• Monitoring inventory levels for maintenance supplies and equipment, initiating reordering as needed.

What we look for

• Strong organizational and multitasking skills to effectively manage multiple reverse logistics and maintenance processes simultaneously.

• Attention to detail and accuracy in documenting and tracking reverse logistics and maintenance activities.

• Excellent communication and interpersonal skills to collaborate with internal teams, suppliers, and customers.

• Analytical and problem-solving skills to identify and resolve issues in the reverse logistics and maintenance processes.

• Knowledge of logistics and supply chain principles, particularly in the context of reverse logistics.

• Proficiency in using computer software and systems for data analysis, reporting, inventory management, and maintenance tracking.

• Ability to adapt to changing priorities and work effectively in a fast-paced environment.

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