Internal Logistics Administrator

At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen.

Job title: Internal Logistics Administrator
Contract type: Fixed Term Contract until November 26
Location: Manchester
Salary: £24,344 to £26,800
Working arrangements: office based

Do you enjoy fast-paced work where you can support others and make a real impact every day?

As our Internal Logistics Administrator, you will join a team that keeps AQA’s summer series running smoothly, working in a hands-on role where your organisation, communication and people skills will help you make a real impact.

You will play a key part in supporting the production, movement and tracking of materials that help AQA deliver fair and reliable assessment for learners of all abilities.

Key responsibilities

In this role, you’ll be responsible for:

• Supporting the production, receipt and distribution of digital and physical materials to keep summer series activity on track.
• Updating trackers, logs and datasets to make sure information is accurate and supports good decision making.
• Supervising seasonal colleagues to maintain productivity, quality and positive working relationships.

What we are looking for

You will thrive in this role if you enjoy working flexibly, supporting others and staying organised in a fast-paced operational setting.

• Strong organisational and supervisory skills.
• Confident IT skills, including Office 365.
• Good attention to detail and ability to meet multiple deadlines.
• Ability to communicate clearly and support customers, stakeholders, and seasonal colleagues.
• A positive, collaborative approach with a focus on continuous improvement.

What’s in it for you

You will be part of a supportive team where your work has a direct impact on successful exam delivery.

• Opportunities to step up to team leader during peak delivery to build operational and leadership experience.
• Flexibility and variety in your day-to-day work.
• A collaborative culture with supportive colleagues.
• Work that supports learners and teachers across the country.
• A role where your ideas for improving processes are valued.

Diversity and inclusion statement

At AQA, we are committed to fostering a workplace that celebrates diversity and promotes equity and inclusion. We believe that a diverse team brings richer perspectives and drives better outcomes. Our ED&I strategy ensures that everyone—regardless of religion, ethnicity, gender identity or expression, age, disability, sexual orientation, or background—is valued, respected, and empowered to thrive. We actively promote inclusive language, avoid stereotypes, and strive for representation across all dimensions of diversity. We welcome applications from individuals of all backgrounds and lived experiences.

Application process

• To apply, please submit your CV and a cover letter outlining your suitability for the role by 23.59 on Sunday 08 March.

• Interviews will take place on the week of 16 March in our Manchester office.

#CRE23 

Recruitment Agencies

We have a preferred supplier list (PSL) in place.

Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees.

Full Job Description

Summary

Purpose
• Work within the Digital Logistics team to support internal and external customers through the set up, delivery and post summer series activities, helping AQA deliver on its aim to never let a learner down.
• Supervise groups of seasonal colleagues during key operational periods, ensuring quality, accuracy and productivity are maintained.
• Step up to support line management where required, contributing to a positive team culture and smooth delivery of all Digital Logistics operations.Landscape
Work within the Digital Logistics team made up of 5 permanent and five FTC colleagues, as part of the wider Internal Logistics function.
The team is supported by around 90 seasonal colleagues during the summer series.
The role blends administrative work with hands on operational activity and regular supervision of seasonal colleagues.
Where appropriate, the role may also step up to take on line management responsibilities to support team delivery.
Activities
Operational and Administrative Responsibilities
Support the production, receipt, processing and distribution of digital and physical materials to ensure smooth delivery of the summer series and related activity.
Update trackers, logs and datasets to ensure information is accurate and up to date.
Manage shared inboxes or CRM queries, responding to internal and external customers professionally.
Process reports, summaries and operational data as required to support team decision making.
Communicate regularly with key internal teams including Standardisation, Moderation, Marking, Associate Resourcing and others to support joined up delivery.
Liaise with external contacts such as associates, schools and colleges to resolve queries and maintain good working relationships.
Supervisory Responsibilities
Supervise groups of seasonal colleagues during peak periods, providing clear guidance and daily support.
Schedule tasks and assign work for seasonal colleagues to keep activities on track.
Check productivity, accuracy and quality across assigned tasks, ensuring work meets agreed standards.
Give basic performance feedback to seasonal staff to help maintain a positive and productive environment.
Escalate operational or people related issues to Internal Logistics Leads in a timely way.
Additional Responsibilities
Contribute to setup, delivery and wash up activities for the summer series.
Support technology or system rollouts where needed.
To be successful in this role, you will need to demonstrate:
Essential Criteria
Skills
Ability to organise and supervise groups of staff.
Strong IT skills including confident use of Office 365.
Ability to work flexibly as part of a team and use initiative.
Good attention to detail.
Ability to deliver to multiple deadlines.
Ability to escalate issues appropriately.
Behaviours
Positive communication: communicates clearly and respectfully to support seasonal colleagues and internal teams.
Flexibility and adaptability: responds positively to changing priorities and varied operational demands.
Customer focus: maintains a professional and helpful approach when dealing with internal and external customers.
Ownership and contribution: takes responsibility for completing work to a high standard and supports others to do the same.
Commitment to continuous improvement: looks for opportunities to improve processes, quality or efficiency during operational work.
Desirable Criteria
Qualifications
Formal qualifications are not essential. Experience gained through work, volunteering or other relevant settings is equally valued.
Skills
Ability to provide basic performance feedback
Ability to process and interpret data or operational reports
Experience
Experience working in an administrative environment
Experience supervising or managing staff at any level