Logistics Account Manager (EM6921)

Position Summary:

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its business with Business Process Outsourcing. To learn more about Samsung SDS Logistics, please visit www.CelloLogistics.com

As Korea’s no.1 IT service provider, Samsung SDS has completed a number of SCM/logistics consulting and system development projects for the last 30 years. Based on the extensive experience and expertise it built over the years, Samsung SDS started to provide tech-based logistics services in 2012 and has now grown into a global top-level third-party logistics company.

The primary responsibility for this role will be to engage with clients to manage our solutions and services, drive business development activities including developing and managing project partner programs for resellers, and assist with implementing programs for other business partners to find new business opportunities.        

To learn more about Samsung SDS America, Inc. please visit www.samsungsds.com/en/logistics/logistics.html

Responsibilities:

• Serve as the primary point of contact (PIC) for assigned key accounts, ensuring smooth and proactive communication.
• Develop and maintain strong, trust-based relationships with clients to support long-term business growth.
• Identify and pursue opportunities for business expansion across inbound/outbound logistics, air and ocean transportation, and warehousing services.
• Coordinate directly with customers on special projects, weekly shipping schedules, and inbound receiving—prioritizing items with low inventory levels that could impact outbound operations.
• Investigate and report any service failures, accidents, misconduct, security concerns, or claims to the relevant department for prompt resolution and support.
• Continuously seek new business opportunities and actively pursue potential customers in freight forwarding and logistics-related industries.
• Leverage all available channels—including cross-functional internal teams and external partners—to build a strong sales pipeline, expand opportunities with new and existing accounts, and proactively resolve any arising issues. Oversees operational performance across the business to enhance service levels, ensure profitability, and maintain business continuity.
• Sustain strong client relationships through responsive communication, efficient workflows, and excellent service—addressing customer inquiries regarding products, pricing, services, and credit terms.

• Bachelor’s Degree or higher required in a business-related field
• 5+ years of experience in international freight forwarding, Warehouse operations with Supply Chain Knowledge and/or relevant logistics sales experience required
• Possess a thorough understanding of the domestic and international transportation industry (trucking, rail, air and ocean modes)
• Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff)
• Excellent presentation, communication, and organizational skills
• Excellent problem-solving skills
• Team Player
• Proficiency with Microsoft Office applications: PowerPoint, Excel, Word, Outlook
• Ability travel up to 30% U.S.

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America will support your professional development and growth in your future career.

Your base pay is one part of our total compensation package and is determined within a range. This allows you to progress as you grow and develop within the position. Your base pay will depend on your skills, education, qualifications, experience, and location.

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.