What's the role?
As a Dynatrace Log Management and Analytics - Solutions Engineer, you will be a key member of the Dynatrace sales engine and will be responsible for providing excellent technical support to the sales team. You will be the expert on Dynatrace and observability, with a specialization in Log Management and Analytics. Within this exciting role, you will be responsible for executing great demos which demonstrate the Dynatrace unique approach in solving the customer's pain, executing and managing POCs onsite and remote, building key relationships with Dynatrace's customers and completing RFIs & RFPs. You will also work across teams including Dynatrace's innovation labs, Dynatrace's Expert Services consultants, CSMs and marketing.
About you:
To ensure your success as a Solutions Engineer at Dynatrace, you need to be an ambitious, confident and self-motivated individual, with previous SE experience or another technical customer facing role. You need to be passionate about innovative technology, technical sales and articulating value to customers and prospects. In addition, we are also looking for:
- An excellent team player, with the ability to work across all disciplines.
- Excellent communication and presentation skills, with the ability to communicate technical value into business value.
- Previous 3 - 5 years of experience with log analytics technologies and techniques.
- Ability to troubleshoot technical issues to produce a working outcome and be able to manage this process.
- Ability to manage a number of projects simultaneously, work with a number of different sales people and support other SEs.
- Must have a strong desire to grow professionally, adapt to an ever-changing environment and are coachable.
- Must be able to travel up to 30% of the time
Responsibilities:
- Evangelize Dynatrace's product offerings during international trade shows and at key customer account meetings to promote new and expanded business.
- Partner with sales representatives to identify new sales opportunities as well as incremental sales opportunities within existing accounts.
- As part of the solution engineering team participate in proof of concept (PoC) creation and cloud architecture discussions, leading the technical solution evaluation portion in support of sales opportunities either directly or through channel partners for multiple POCs.
- Present Dynatrace's vision to our customers C-suite executives.
- Provide technical guidance in the Discovery, Solution Evaluation, and Solution Proposal stages of the opportunity sales cycle.
- Present on-stage demonstrations providing insight and context to our customers during key marketing events. Either at Dynatrace sponsored industry events or partner sponsored events, ensure key demonstrations are delivered by you or a team member at demonstration booths.
- Gather, qualify and provide feedback from customers to Product Management to improve Dynatrace's market share and meet the market needs.
- Build best practices and share knowledge the team to continuously develop and enhance both your personal and team capabilities.
- Work with local Sales and Sales Engineering leadership to identify learning/ development opportunities for you and the local team to maintain Dynatrace's leadership position in the market.
- Create and modify Dynatrace template presentations, in order to attend the specific demands of each customer
- Not only work with internal sales team, but also with partners, supporting their team in the customers and being a technical point of contact for them (trusted advisor/technical coach).
Position might be filled at a higher level based on candidate experience.
Preferred Requirements:
- Experience with query languages such as SQL, SPL, or KQL.
- Experience with observability and log collectors/pipelines such as FluentBit, OpenTelemetry, Cribl, and Logstash.
- Experience with web technologies such as HTML, CSS, and JavaScript.
- Experience with programming / scripting side technologies such as Java, .NET, PHP, Go, Node.js and database.
- Advanced knowledge of Operating Systems (OS) including Windows and Linux.
- Experience with DevOps or Site Reliability Engineering practices
- Knowledge with cloud platforms, including AWS, Azure or GCP
- Experience with modern technologies like containers, Kubernetes / OpenShift, Serverless functions, and CI/CD pipelines
- Experience with automation like Ansible, Puppet, Terraform, etc
Top Skills
What the Team is Saying
What We Do
Dynatrace exists to make the world’s software work perfectly. Our unified platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That’s why the world’s largest organizations trust the Dynatrace® platform to accelerate digital transformation.
Why Work With Us
Interested in Marketing or Sales? Majority of this office is dedicated to these primary functions. Our open floor plan is built for collaboration amongst teams and you can feel the excitement as we take over the digital world. Mingle with the executive team over a beer, say “hey” to the CEO on your way to the kitchen, or join our Office Olympics!
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Dynatrace Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
