The Role
Staff the College's main reception desk, welcome and assist visitors, check in/out students and guests, handle bookings and administrative tasks, answer queries, and escalate compliments or complaints.
Summary Generated by Built In
The Lodge Reception is the hub of Jesus College activities, it is the face of the College to the outside world. Our team of Lodge receptionists is responsible for staffing the College’s main reception desk and providing advice, assistance and support to students, staff and visitors to the College.
The Lodge welcomes visitors to the College professionally, ensuring they are dealt with appropriately on arrival. They are responsible for checking in/out students and guests and for administrative tasks such as booking the teaching and meeting spaces in the College. They handle compliments and complaints effectively, involving the relevant teams as appropriate. They deal with queries from the public and guests and our own members acting as a valuable source of information on many topics.
The Lodge welcomes visitors to the College professionally, ensuring they are dealt with appropriately on arrival. They are responsible for checking in/out students and guests and for administrative tasks such as booking the teaching and meeting spaces in the College. They handle compliments and complaints effectively, involving the relevant teams as appropriate. They deal with queries from the public and guests and our own members acting as a valuable source of information on many topics.
Key Responsibilities
Please refer to attached Job Description
Skills, Knowledge and Expertise
Essential Criteria - This will need to be evidenced in your application.
- Good standard of education
- Friendly, welcoming and outgoing personality
- Experience of working in a busy customer facing role, providing a high level of customer service
- Excellent interpersonal and communication skills (oral and written), with a particular emphasis on a high standard of spoken English
- Experience of administration within a busy environment
- Ability to work both flexibly and independently as part of a bigger team
- Good organisational skills, and ability to prioritise and manage multiple tasks
- Well presented with a smart appearance
- Good computer skills and a willingness and ability to learn new computer systems
Benefits
As well as becoming a valued member of our friendly community, and working in beautiful historic surroundings, we also offer the following benefits:
Meals - A free meal is available when on duty and the kitchen is open.
Holiday - A generous annual leave entitlement of 38 days per year (pro rata for part time posts), which includes all Bank and Public holidays.
Pension - On joining the College you will be automatically enrolled into either the Oxford Staff Pension Scheme (“OSPS”) or University Superannuation Scheme, (“USS”) as applicable.
Employee Assistance Programme - 24/7 access for you and your spouse/partner to a broad spectrum of services, including Health Management, Online and Face-to-Face Counselling, and Debt Management. Practical information and advice can also be accessed on all common topics, such as Consumer, Legal, Finance, Housing, Benefits, Family.
Bus Ticket Loan - You may, on the completion of your probation period, be entitled to receive an interest-free loan to enable you to purchase an annual season ticket for travel by bus, with a discount of 5% on the overall cost.
Personal Development - Staff are encouraged to develop both professionally and personally and the College supports employees to develop their skills and improve their performance throughout their time with the College.
Family-friendly policies - The College has a range of family-friendly policies in place, including parental and family leave, and flexible working.
Childcare Services - Open to University and College Staff and Students, the University owns a number of nurseries and has places at a number of Community nurseries which employees can apply for.
Oxford University Discounts - College staff will receive a University card which provides the following discounts:
Free entry to Oxford Colleges and libraries
10% discount in some University shops.
Free access to the University Botanical Gardens and Harcourt Arboretum.
Discounted computer software from the University Computing Service.
Access to Sports Facilities and Punt Hire - Staff may use the College’s sports facilities and sign up for punt hire during the summer period for a small fee. Staff can also sign up for free to the University Club and use the University Sports Centre on Iffley Road at discounted rates.
Library - College staff have access to the Meyricke Library, open 24 hours a day.
Eye Test/Glasses Reimbursement - a free eye test and a glasses contribution are offered for staff that are regularly display screen equipment (DSE) users and who have been advised they need glasses for DSE use.
Flu Vaccinations - a yearly flu vaccination scheme where staff not otherwise eligible to receive a free vaccination can obtain one at the cost of the College.
Staff Entertainment - The College arranges social events including coffee mornings, staff summer and Christmas party as well as a children’s Christmas party.
Electric Vehicle Salary Sacrifice Scheme (subject to earnings criteria) via Tusker.
Cycle to Work Salary Sacrifice Scheme – also recently launched provided by Green Commute initiative.
Secure Bike Parking - bikes can be locked away securely on site.
On site Gym
Multifaith Room – available for staff and students.
Discounted Guest Rooms - Staff may book a guest room at Jesus College at a discounted rate, subject to availability and terms and conditions.
Meals - A free meal is available when on duty and the kitchen is open.
Holiday - A generous annual leave entitlement of 38 days per year (pro rata for part time posts), which includes all Bank and Public holidays.
Pension - On joining the College you will be automatically enrolled into either the Oxford Staff Pension Scheme (“OSPS”) or University Superannuation Scheme, (“USS”) as applicable.
Employee Assistance Programme - 24/7 access for you and your spouse/partner to a broad spectrum of services, including Health Management, Online and Face-to-Face Counselling, and Debt Management. Practical information and advice can also be accessed on all common topics, such as Consumer, Legal, Finance, Housing, Benefits, Family.
Bus Ticket Loan - You may, on the completion of your probation period, be entitled to receive an interest-free loan to enable you to purchase an annual season ticket for travel by bus, with a discount of 5% on the overall cost.
Personal Development - Staff are encouraged to develop both professionally and personally and the College supports employees to develop their skills and improve their performance throughout their time with the College.
Family-friendly policies - The College has a range of family-friendly policies in place, including parental and family leave, and flexible working.
Childcare Services - Open to University and College Staff and Students, the University owns a number of nurseries and has places at a number of Community nurseries which employees can apply for.
Oxford University Discounts - College staff will receive a University card which provides the following discounts:
Free entry to Oxford Colleges and libraries
10% discount in some University shops.
Free access to the University Botanical Gardens and Harcourt Arboretum.
Discounted computer software from the University Computing Service.
Access to Sports Facilities and Punt Hire - Staff may use the College’s sports facilities and sign up for punt hire during the summer period for a small fee. Staff can also sign up for free to the University Club and use the University Sports Centre on Iffley Road at discounted rates.
Library - College staff have access to the Meyricke Library, open 24 hours a day.
Eye Test/Glasses Reimbursement - a free eye test and a glasses contribution are offered for staff that are regularly display screen equipment (DSE) users and who have been advised they need glasses for DSE use.
Flu Vaccinations - a yearly flu vaccination scheme where staff not otherwise eligible to receive a free vaccination can obtain one at the cost of the College.
Staff Entertainment - The College arranges social events including coffee mornings, staff summer and Christmas party as well as a children’s Christmas party.
Electric Vehicle Salary Sacrifice Scheme (subject to earnings criteria) via Tusker.
Cycle to Work Salary Sacrifice Scheme – also recently launched provided by Green Commute initiative.
Secure Bike Parking - bikes can be locked away securely on site.
On site Gym
Multifaith Room – available for staff and students.
Discounted Guest Rooms - Staff may book a guest room at Jesus College at a discounted rate, subject to availability and terms and conditions.
About
Jesus College combines academic excellence in teaching and research with an informal, vibrant, and supportive community. We currently have 400 undergraduates, 300 graduates, 110 Fellows, 50 lecturers and 90 support staff . Over 5,300 Alumni are in touch with the College, spread across 84 countries. Over 800 of our Old Members came back to College in the last twelve months and we hope that that number will continue to rise.
Skills Required
- Good standard of education
- Friendly, welcoming and outgoing personality
- Experience of working in a busy customer facing role, providing a high level of customer service
- Excellent interpersonal and communication skills (oral and written), with a high standard of spoken English
- Experience of administration within a busy environment
- Ability to work both flexibly and independently as part of a bigger team
- Good organisational skills, and ability to prioritise and manage multiple tasks
- Well presented with a smart appearance
- Good computer skills and a willingness and ability to learn new computer systems
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The Company
What We Do
Jesus College is a self-governing educational charity and one of the constituent colleges of Oxford University, founded in 1571. It is located in the historic centre of Oxford and combines academic excellence with a supportive community.
