Lodge Operations Manager

Reposted Yesterday
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Hiring Remotely in Laikipia, KEN
Remote
Entry level
Social Impact • Hospitality
The Role
Oversee daily luxury safari lodge operations and lead Housekeeping, Maintenance, Safari Shop, Night Porter, and Spa teams. Ensure exceptional guest experiences, maintain service standards, improve operational efficiency, manage budgets and performance reporting, advance sustainability initiatives, and provide leadership during management absences. Coach and develop hospitality staff while coordinating departmental performance and operational excellence.
Summary Generated by Built In


NOW HIRING | OPERATIONS MANAGER
Luxury Safari Lodge | Kenya

Are you a passionate hospitality leader with a talent for delivering exceptional guest experiences and leading high-performing teams?

Our client, a prestigious luxury safari lodge in Kenya is looking for an experienced Operations Manager to oversee daily lodge operations, mentor department teams, and ensure world-class service standards across all guest-facing areas.


What You'll Do:
• Lead and support Housekeeping, Maintenance, Safari Shop, Night Porter and Spa teams
• Deliver exceptional guest experiences through hands-on leadership
• Coordinate daily lodge operations and departmental performance
• Drive operational excellence, cost efficiencies and sustainability initiatives
• Step into key leadership roles during management absences
• Coach, mentor and develop future hospitality leaders


Requirements


We're Looking For:
• Proven management experience in luxury hospitality or safari lodges
• Strong leadership and people management skills
• Outstanding guest relations and communication abilities
• Experience with operational reporting, budgeting and performance analysis
• Highly organised, adaptable and solutions-focused professional
• Passion for delivering unforgettable guest experiences


Skills Required

  • Proven management experience in luxury hospitality or safari lodges
  • Strong leadership and people management skills
  • Outstanding guest relations and communication abilities
  • Experience with operational reporting, budgeting and performance analysis
  • Highly organized, adaptable and solutions-focused
  • Passion for delivering exceptional guest experiences
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The Company
55 Employees
Year Founded: 2006

What We Do

Bushwise provides practical field-guide and conservation career training in Southern Africa, with safari-guide courses lasting from three days to 12 months and conservation training from two weeks to one year. It is the exclusive Southern African training provider for International Field Guide Association certification and standards. Founded to address the need for professional, qualified safari guides, Bushwise aims to help ethically sustain the natural environment.

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