Lodge Operations Manager

Posted 2 Hours Ago
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Hiring Remotely in Laikipia, KEN
Remote
Mid level
Edtech • Hospitality
The Role
Manage daily operations at a luxury safari lodge in Kenya, leading housekeeping, maintenance, safari shop, night porter, and spa teams. The role focuses on guest experience, departmental performance, operational efficiency, budgeting, sustainability, and leadership development. The manager will also provide senior coverage during management absences and coach hospitality team members.
Summary Generated by Built In


NOW HIRING | OPERATIONS MANAGER
Luxury Safari Lodge | Kenya

Are you a passionate hospitality leader with a talent for delivering exceptional guest experiences and leading high-performing teams?

Our client, a prestigious luxury safari lodge in Kenya is looking for an experienced Operations Manager to oversee daily lodge operations, mentor department teams, and ensure world-class service standards across all guest-facing areas.


What You'll Do:
• Lead and support Housekeeping, Maintenance, Safari Shop, Night Porter and Spa teams
• Deliver exceptional guest experiences through hands-on leadership
• Coordinate daily lodge operations and departmental performance
• Drive operational excellence, cost efficiencies and sustainability initiatives
• Step into key leadership roles during management absences
• Coach, mentor and develop future hospitality leaders


Requirements


We're Looking For:
• Proven management experience in luxury hospitality or safari lodges
• Strong leadership and people management skills
• Outstanding guest relations and communication abilities
• Experience with operational reporting, budgeting and performance analysis
• Highly organised, adaptable and solutions-focused professional
• Passion for delivering unforgettable guest experiences


Skills Required

  • Proven management experience in luxury hospitality or safari lodges
  • Strong leadership and people management skills
  • Outstanding guest relations and communication abilities
  • Experience with operational reporting, budgeting, and performance analysis
  • Highly organized, adaptable, and solutions-focused professional
  • Passion for delivering exceptional guest experiences
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The Company
59 Employees
Year Founded: 2006

What We Do

Bushwise is a Southern African training provider specializing in practical safari-guide and conservation education. It offers hands-on field-guide courses and practical conservation training, with programs aligned to professional certification and standards. Its courses prepare students for careers in guiding and conservation through immersive bushveld learning and experienced instruction, supporting ethical participation in safari, environmental, and wildlife stewardship sectors.

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