Location Manager
Coordinate the day-to-day operations of the Rental Department. Responsible in managing Rental Associates, processes insurance claims and accounts receivables. Generates and provides various reports to management and provides exceptional customer service to our internal and external customers.
Responsibilities:
- Provides day-to-day supervision and management to rental department staff, ensures adequate staffing levels are met, interviews and hires qualified candidates, monitors and evaluates staff performance and handles disciplinary actions and terminations as needed
- Enters approved new corporate/billing accounts into rental system
- Runs bi-weekly accounts receivable aging report; prioritizes past due accounts, conducts some collection calls and assigns follow up and collection calls to Rental Agents.
- Responsible for Daily Business Reports, payments, and timely communication with Accounting.
- Generates utilization reports through rental system software and provides to Rental Manager.
- Serves as the primary contact for fleet leasing clients that need a rental vehicle.
- Follow-up with customer service issues internally and externally
- Serves as a backup for Rental Employees including:
- Answers phones and books reservations in rental system
- Prints rental contracts and ensures customer’s signature upon pick up of vehicle
- Verifies customer insurance and ensures minimum coverage requirements are met
- Processes payments
- Preparing vehicles for rental
Physical Demands:
While performing the duties of this Job, the associate is regularly required to sit; use hands and fingers, handle, or feel and talk or hear. The associate is frequently required to stand; walk and reach with hands and arms. The associate must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.
Qualifications:
- Minimum 2 years of rental experience
- High School Diploma or equivalent with preference for an Associate Degree, will consider a combination of knowledge and work experience
- Preference for experience managing associates or leadership experience
- Demonstrated ability to remain organized in a fast-paced work environment
- Valid Driver License with good driving record
- Strong attention to detail
- Relationship building skills with customer service orientation
- Ability to effectively manage Rental Associates
- Computer proficiency using Microsoft Office products, Excel and Word
Skills Required
- Minimum 2 years of rental experience
- High school diploma or equivalent
- Associate degree
- Experience managing associates or leadership experience
- Ability to remain organized in a fast-paced work environment
- Valid driver license with good driving record
- Strong attention to detail
- Relationship-building skills with customer service orientation
- Ability to effectively manage Rental Associates
- Computer proficiency using Microsoft Office, Excel, and Word
What We Do
Yes, we confess, we’re fleet geeks and proud of it. We live for the opportunity to help you build and manage a lean, mean, safe and productive fleet. We’re excited to put six decades of fleet expertise to work for you every day, in every way, to help you rein in your fleet costs, free up your cash flow, and transform your fleet into a force that nails your business goals, elevates your customer service, and gives you a competitive advantage. Unlike some fleet management companies, we treat you as an invaluable client, no matter what size your fleet is. Our nimble, knowledgeable team is always ready to personally respond to your questions and concerns. We won’t ignore you after the “honeymoon phase” has past. Instead, we partner with you for the long-haul, learning everything we need to know about your business and fleet to consistently match your needs with the ideal vehicles, truck and van equipment, financing and management services. We are geared up to provide you with ongoing, proactive support, including an in-depth analysis of your fleet usage, expenditures and needs on an annual basis. We measure this data against industry benchmarks and recommend enhancements that will optimize your fleet operations, lower your total cost of ownership, increase your brand awareness, and prepare your fleet for the road ahead. We offer end-to-end fleet services including flexible, personalized leasing and financing, vehicle acquisition and upfitting, remarketing, electrification, maintenance management, fuel management, telematics, Albert IQ™ (our proprietary vehicle and driver monitoring platform), administrative and driver fleet management, toll management, risk management, registration renewals and DOT compliance. We can help you a little, a lot, or somewhere in between. Your choice. We are one of the top 10 fleet management companies in the country, proudly rooted in Cincinnati, Ohio, and happily serving fleet clients in any industry across North America.
