Localization Manager

Job Description

The Localization Manager role is part of the Lifecycle Marketing Team at Zendesk, reporting to the Group Manager, Localization. The primary focus of the Localization Manager is to manage localization projects and support the team with daily tasks. This role requires an engaged approach, discipline, accountability in working remotely, and strong interpersonal skills.

This is a global role and you will be based in Lisbon, Portugal working in a hybrid model.

You will:

• Learn and Apply: Become proficient with Zendesk’s tools, processes, and workflows. Apply this knowledge to daily tasks and project management.

• Project Management: Manage localization projects from beginning to end, collaborating closely with the internal Zendesk Marketing Localization team and external agency partners.

• Team Support: Assist the Marketing Localization team with various project management and technical tasks.

• Planning and Scheduling: Develop project plans, manage schedules, and ensure timely delivery of all projects.

• Quality Assurance: Ensure that agency partners deliver high-quality localization services within budget and turnaround time constraints.

• Risk Management: Identify and anticipate obstacles and risks to projects across multiple teams, actively seeking and implementing solutions to eliminate them.

• Issue Mitigation: Professionally and productively address and resolve issues with different stakeholders and agencies. 

To succeed you will:

• Demonstrate proactive engagement in all responsibilities.

• Maintain discipline and accountability, particularly in a remote working environment.

• Exhibit strong interpersonal skills for effective collaboration with team members and external partners.

You have:

• Bachelor’s Degree

• A minimum of 1 year of localization project management experience 

• Excellent learning ability

• Excellent professional communication skills, both written and verbal

• Excellent organizational skills, detail oriented, task-oriented

• Fluent English (written and spoken)

• Experience working with cross-cultural teams and meeting time zone differences

• Able to work well in a team-oriented, collaborative, cross-functional environment

• Ability to troubleshoot and realign according to changing business needs

• Self driven, positive can-do mentality

• Experience with AI translations

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.