Join Our Team as a Local Support Specialist at RateHawk!
Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.
Requirements
What You'll Do:
- Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.
- Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.
- Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.
- Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.
- Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.
- Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.
- Record Details: Accurately document all work and partner interactions in our CRM system.
What We're Looking For:
- Language Skills: Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!
- Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!
- Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.
- Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.
- Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.
- Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.
Benefits
What We Offer:
- Remote Work: Work from the comfort of your home!
- Salary: base payment + monthly bonus.
- Dynamic Team: Be part of a young and energetic group of specialists.
- Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Learning & Development: We support your growth through seminars, trainings, and conferences.
- Perks: Take advantage of corporate discounts on hotels and other services.
The Process:
- Application: we will review your CV once you apply!
- Meeting with HR: A friendly chat with our HR team.
- One minute Internet Speed Test: Just to make sure you’re all set for remote work.
- Meeting with Hiring Manager: Another friendly chat.
- Interview results and offer!
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice
Skills Required
- Fluent in Italian and English
- Experience in travel or concierge services
- Proactive mindset and cool under pressure
- Ability to empathize and communicate effectively
- Quick learner of new tools and processes
What We Do
RateHawk.com is an innovative B2B online booking engine featuring hotels, air tickets, transfers, and car hire. It is designed to be the ultimate day to day booking tool for travel professionals. We scan the globe for the best accommodation providers, hand-pick the strongest ones and pass on the best offers in the B2B hotel booking market. The rates and availability are taken from more than 180 global wholesalers, consolidators, OTAs and DMCs all brought together into one booking tool. In addition to these, we have over 67 000 properties contracted directly. This allows us to provide our clients located in over 190 source markets with more than 2 000 000 properties all over the world. Combining innovative technologies and extensive professional experience, RateHawk provides travel industry players with the world’s most relevant, responsive and user-friendly hotel booking backend technology. Customers are on the pedestal of our world — everything is built around their needs. All our decisions and considerations, whether commercial, technological or operational, should be driven by utmost care for our customers and agents. We have teams specialising in supporting and developing our product, providing great customer service and developing our partner networks. We share common values and are hugely results driven. Our shareholder mentality, collaborative culture and worldwide presence constantly create new opportunities for our team of employees to continually learn and grow in their day to day work. Our goal is to ensure that our customers and our partners are always offered the best prices for any type of accommodation and air tickets in any geography.
