The LOA Administrator, will manage all LOA, Return to Work and Accommodation requests, including FML, PLOA, MLOA, STD, LTD, and ADA LOAs; to make determinations based on state and federal regulations; and to ensure that on-going claim management is within company service standards and industry best practices.
The LOA Administrator is a Hybrid work arrangement, requiring weekly (3 Office days / 2 Remote days), from an Acosta Group hub in Charlotte, NC; Dallas, TX; Jacksonville, FL; Rogers, AR; St. Louis, MO; or any Acosta office in CST / EST locations.
Responsibilities- Review PLOA and ADA claims to determine eligibility, certification in compliance with state and federal regulations, review medical documentation to determine validity of clinical information, and to determine medical necessity.
- Ensures coordination of efforts at each stage in the LOA process including the Return to Work process and Accommodation requests.
- Identifies action plan; manage Return to Work process; and makes timely case decisions. Communicates decisions and on-going expectations with claimants and supervisor.
- Main contact for disability and ADA carriers, as well as physicians, associates, supervisors and HRBPs. Educate and train the field on LOA process to ensure compliance.
- Tracks and codes documentation in accordance with internal workflow processes.
Stays abreast of related regulatory policies.
- Associate’s degree in relevant field of study (or three years of relevant work experience).
- Two (2) years disability management and/or FMLA administration experience required.
- CCM, RN or BSN certification with combination of Case Management experience preferred.
- Human Resources experience and ADA knowledge preferred.
Knowledge, Skills and Abilities:
- Strong knowledge of leave of absence.
- Critical Thinking.
- Self-Starter.
- Ability to identify basic problems, analyze information and draw valid conclusions/resolution.
- Strong written and verbal communication skills.
- Multi-task and manage multiple projects.
- Work independently in a fast-paced environment with changing priorities.
- Demonstrated ability to deal with confidential information.
- Problem solving, time management and priority setting skills.
- Strong computer skills.
- Strong computer and customer service skills.
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About UsSkills Required
- Associate's degree in relevant field or three years of relevant work experience
- Two (2) years disability management and/or FMLA administration experience
- CCM, RN or BSN certification with case management experience
- Human Resources experience and ADA knowledge
- Strong computer skills
- Strong written and verbal communication skills
- Demonstrated ability to handle confidential information
What We Do
Acosta is an integrated sales and marketing services provider that enables consumer packaged goods brands and retailers to win in the modern marketplace by delivering progressive solutions and exceptional service. With more than 90 years of experience, Acosta understands evolving consumer needs and helps its clients and customers stay a step ahead, fueling their accelerated performance. For more information, please visit www.acosta.com.
