About almentor: Founded 2016 with a singular vision of empowering lifelong learning and personal growth for all, through accessible and impactful education, almentor become the leading online learning platform that offers a high-quality education to learners around the world.
Our Mission: 🚀 almentor is on a mission to increase accessibility to affordable quality education for Arabic-speaking communities.
As the LMS Specialist, you will be in charge of:
- Support operations in learning management systems, including account provisioning and access, user permissions, building courses, adding materials & others.
- Support team members who have questions or issues in the learning management system
- Regularly compile, review, and process course enrollment data & badges for students
- Maintain professional working relationships with multiple clients and vendors
- Write articles & record videos for a technical support knowledge base
- Train new employees on the related actions on the LMS according to their role.
- Analyze support case data to identify and prioritize root problems
- Configure an LMS to support online, hybrid, and blended instruction
- Work directly with CX team & Operations teams to resolve technical issues for students, instructors & other users.
- Work with all parties involved in the project to facilitate completion of the application process.
The ideal candidate will have:
- 3+ years of working experience in a similar position
- Common knowledge of LMS software
- Experience in technical support
- Skills at communicating technical information in terms understandable to non-technical end-users
- Skills at analyzing and troubleshooting software and hardware user problems
- Experienced at training others to use specialized software
- Strong written and verbal communication skills
- Keen attention to detail
- Ability and willingness to work independently, with limited supervision
- Very good at both verbal and written English
Perks & Benefits:
- Competitive salary and benefits package.
- Flexible work environment with hybrid options.
- The opportunity to make a real impact on the future of learning in the region.
- Be part of a collaborative team working on cutting-edge educational solutions.
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What We Do
Join the leading educational platform in the Middle East, offering you the largest library of online courses in Arabic, brought to you by the most prominent experts in various fields!
