This is a remote position.
Upload and organize learning content, courses, assessments, and resources onto the LMS platform
Ensure all course materials are accurate, properly labeled, and accessible to the intended audience
Collaborate with content creators and subject matter experts to maintain up-to-date and relevant learning materials
Facilitate user enrollments in courses, workshops, and training programs based on organizational guidelines and learner preferences
Assist with user registration processes, password resets, and other user account-related tasks
Provide first-level technical support to users, addressing inquiries and troubleshooting issues related to the LMS
Generate regular reports on LMS usage, course enrollments, completion rates, and other relevant metrics
Conduct periodic audits of the LMS content to ensure consistency, accuracy, and adherence to instructional standards
Gather user feedback and suggestions for LMS improvements, advocating for user needs and a seamless learning experience
Implement best practices for user navigation and engagement within the LMS platform
Work with the project team to plan and execute the migration process, including data transfer, content mapping, and testing
Support the communication and training efforts to onboard users to the new LMS, ensuring a smooth transition
Requirements
Bachelor's degree in a relevant field or equivalent work experience.
Proven experience (e.g., 2-4 years) in LMS administration or a similar administrative role
Familiarity with Learning Management Systems, preferably experience with Docebo
Strong organizational skills and attention to detail to manage content and user data effectively
Technical aptitude and ability to troubleshoot basic LMS issues
Excellent communication and interpersonal skills to provide user support and collaborate with cross-functional teams
Proficient in data analysis and report generation using LMS analytics tools
Knowledge of e-learning principles and instructional design concepts is a plus
Willing to work on night shift
Skills Required
- Bachelor's degree or equivalent work experience
- Proven experience in LMS administration or similar role (2-4 years)
- Familiarity with Learning Management Systems, preferably with Docebo
- Strong organizational skills and attention to detail
- Technical aptitude to troubleshoot basic LMS issues
- Excellent communication and interpersonal skills
- Proficient in data analysis and report generation
- Knowledge of e-learning principles and instructional design concepts
- Willingness to work on night shift
What We Do
OP360 is a US-headquartered BPO provider offering intelligent customer experience and outsourcing solutions. They partner with ambitious global brands to make scaling easy, specializing in customer support, back-office operations, and AI services across diverse industries.
