Everforth ECS is seeking an LMS Administrator & QA Tester to work in Arlington, VA (Hybrid).
The LMS Administrator & QA Tester will support the administration of the Cyber Range Learning Management System (customized Moodle) and perform quality assurance testing focused on learner experience, course functionality, and user access for the CISA Capacity Building Cyber Training branch. Working collaboratively with cloud engineers, ATO specialists, technical writers, and the team lead, the ideal candidate will ensure reliable course delivery and seamless user experience for a 24/7 CISA AWS (CAWS)-hosted training environment.
Primary Responsibilities:
- Administer RLMS (Moodle platform), including user/role/enrollment management, course configuration, and platform customization to support cybersecurity training delivery with 24/7 remote access.
- Coordinate with vendors and internal teams to upload and integrate course content, virtual lab images, and training materials, validating learner-facing functionality prior to launch.
- Perform comprehensive QA testing on LMS functionality (course navigation, content display, assessments, dashboards, instructor tools, UI elements) across devices and browsers to ensure consistent learner experience.
- Validate course content functionality including multimedia, embedded resources, quizzes, forums, assignments, and virtual lab integrations from the student perspective.
- Conduct accessibility testing for Section 508/WCAG 2.1 compliance, verifying screen reader compatibility, keyboard navigation, and accessible design across all learner-facing content and interfaces.
- Test user authentication, SSO integration, enrollment workflows, and access controls; troubleshoot LMS issues and resolve student/instructor technical problems.
- Perform user acceptance testing (UAT), gathering feedback on usability and platform functionality; document enhancement requests and defects.
- Create and maintain test plans, test cases, test scripts, and QA documentation for LMS functionality, course releases, and user workflows.
- Monitor course completion rates and student progress, identifying platform-related barriers to learner success and collaborating with instructors and content developers on improvements.
- Support phased contractor transition (target: March 2027), documenting LMS configuration, customizations, administrative processes, and user management workflows.
- Assist with ongoing ATO maintenance by supporting evidence collection for user access controls, authentication mechanisms, and LMS security configurations.
- Collaborate with technical writer to ensure documentation (user guides, student/instructor manuals, troubleshooting resources) accurately reflects LMS functionality.
- Optimize LMS for usability, accessibility, and scalability to support enrollment growth while maintaining high-quality learner experiences.
Salary Range: $120,000 - $140,000
General Description of Benefits
Preferred Qualifications- US citizenship with ability to obtain and maintain Public Trust Suitability
- Excellent communication, problem-solving, attention to detail, and collaborative teamwork skills
- 3+ years LMS administration experience, preferably Moodle or similar open-source platforms
- 2+ years QA testing experience focused on web applications, user interfaces, and end-user experience
- Proficiency in LMS administration (user management, enrollment, course configuration, role/permission assignment, plugin management, customization)
- Experience conducting functional, usability, and user acceptance testing focused on learner experience and course delivery
- Strong understanding of online learning environments, course navigation, and student engagement tools
- Experience coordinating with vendors and content developers to integrate materials and resolve usability issues
- Working knowledge of virtual lab environments and hands-on technical training platforms
- Experience creating/executing test plans, test cases, and scripts; documenting defects and results
- Proficiency with Section 508/WCAG 2.1 accessibility standards and testing tools (screen readers, keyboard navigation, color contrast checkers)
- Ability to troubleshoot LMS functionality, user access, content delivery, and student-facing features
- Experience supporting 24/7 platforms with diverse remote user populations across multiple time zones
- Detail-oriented, quality-focused, flexible, and adaptable in evolving environments with competing priorities
Skills Required
- US citizenship with ability to obtain and maintain Public Trust Suitability
- Excellent communication, problem-solving, attention to detail, and collaborative teamwork skills
- 3+ years of LMS administration experience, preferably Moodle or similar open-source platforms
- 2+ years of QA testing experience focused on web applications, user interfaces, and end-user experience
- Proficiency with LMS administration, including user management, enrollment, course configuration, role and permission assignment, plugin management, and customization
- Experience conducting functional, usability, and user acceptance testing focused on learner experience and course delivery
- Strong understanding of online learning environments, course navigation, and student engagement tools
- Experience coordinating with vendors and content developers to integrate materials and resolve usability issues
- Working knowledge of virtual lab environments and hands-on technical training platforms
- Experience creating and executing test plans, test cases, and scripts, and documenting defects and results
- Proficiency with Section 508 and WCAG 2.1 accessibility standards and testing tools
- Ability to troubleshoot LMS functionality, user access, content delivery, and student-facing features
- Experience supporting 24/7 platforms with diverse remote user populations across multiple time zones
- Detail-oriented, quality-focused, flexible, and adaptable in evolving environments with competing priorities
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
