LMS Administrator and Training Facilitator

The New York Independent System Operator (NYISO) applies cutting-edge technology to operating a reliable electricity system, managing competitive markets for wholesale electricity, and planning for the Empire State's energy future.  The NYISO’s Human Resources department invites applications for a full-time LMS Administrator and Training Facilitator.

We are seeking a dynamic and detail-oriented LMS Administrator and Training Facilitator to implement and manage our Learning Management System (LMS) and facilitate professional development initiatives across the organization. This role combines technical expertise with a passion for employee growth, ensuring seamless delivery of learning programs and a robust training environment.
ESSENTIAL DUTIES and RESPONSIBILITIES  

Learning & Development

• Assess and profile the education and development needs of NYISO employees using data from employee survey, focus groups, interviews, management recommendations, organizational improvement opportunities and course evaluations. Ensure that training is in alignment with employee needs, and the organization’s vision, mission and strategic objectives.  
• Identify and research training resources to support business initiatives and the changing NYISO culture. 
• Design and deliver training programs designed to meet the needs of a growing organization and coordinate the utilization of internal/external resources.   
• Design training content to support programs such as Diversity, Equity and Inclusion, Job Rotation and Mentoring programs. 
• Administer course evaluations and incorporate participant comments and suggestions as appropriate.   

Learning Management System (LMS) Administration

• Provide technical leadership in the support of the learning management system (LMS).
• Responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions.
• Interface with multiple departments to support the learning needs of the organization
• Works on assignments dealing with the routine and daily operation, use, and configuration of the LMS
• Identify and communicate opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements
• Acquires and maintains knowledge of current technology as it applies to LMS software and systems
• Writes and maintains technical procedures and policy documentation
• Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives
• Creates and updates resources to train and support learners on how to use the technology for online and professional development
• Provide troubleshooting support for technical or data-related issues arising in PowerBi dashboard.
• Responsible for creating and managing ad-hoc reports in the LMS to extract source data for the dashboard.

QUALIFICATIONS:

• Bachelors Degree (BS or BA, Business, Organizational Development, Adult Learning Theory, Human Resources, or related field);
• Minimum 7 year’s related experience; or equivalent combination of education, training and experience.
• 5+ years of experience as an LMS administrator or in a similar position
• Coursework and/or certifications relating to learning management system administration preferred.

PHYSICAL DEMANDS  

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to perform routine office tasks. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

WORK ENVIRONMENT  

The noise level in the work environment is usually moderate. Contact with staff and public will occur. Travel may be required to attend and/or conduct meetings, conferences and training. This position may require work on nights, weekends or holidays.  

The NYISO takes pride in recruiting, developing and retaining highly talented individuals. In addition to competitive salaries, we offer a comprehensive benefits package and innovative reward programs.

The NYISO offers the flexibility to work both in the office and remotely, providing our employees with an enhanced work life balance. While the majority of the responsibilities of this role can be performed remotely, in most cases, employees will have periodic on-site requirements based on business needs.

All offers of employment will be made contingent upon the successful completion of a drug screening and background check.

The NYISO is an Equal Opportunity Employer and as such, does not discriminate in its hiring or employment practices.