LMR Technician (Level II) - Subscribers

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewMotorola Solutions is a global leader in providing public safety and security solutions, including emergency communications networks, video security, access control, and command center software. With a strong focus on protecting people, property, and places, the company links those in need to those who can help by leveraging their extensive portfolio and technology ecosystem.
With over 95 years of experience, Motorola Solutions is trusted by government agencies and enterprises in 100+ countries to deliver mission-critical communications, services, software, video surveillance, and analytics. The company offers an end-to-end platform for all aspects of public safety, catering to police, firefighters, dispatch centers, and disaster management. They equip these professionals with radios, body cameras, software, and analytics to enhance their efficiency and effectiveness. Motorola Solutions has transitioned from a hardware-focused approach to a software, solutions, and services-based model, empowering individuals to excel in crucial moments. The company's mission-driven culture, commitment to making a difference, and emphasis on job safety and security make it an attractive employer in the industry.
Job Description

This LMR Technician (Level II) - Subscribers position is responsible for providing technical and administrative support within the Portable Support Group of a sensitive Federal customer located in Washington D.C. The role further includes providing preventive and corrective radio maintenance and repairs of LMR subscriber radios and ancillary equipment associated with the radio communications mission. The LMR Technician (Level II) - Subscribers position shall be responsible for supporting “Subscribers” to include portable radios and their ancillary accessories, portable chargers, mobile radios, siren controllers, Key Variable Loaders (KVL), transportable mobiles (TXM), operating Computer Programming Software (CPS), bench maintenance devices, etc. This position reports to the on-site Senior Manager of the Field Service Team.

Responsibilities:

• Consult with Sales, Program Manager, Sr. Field Service Team Manager, and the System Integration team to set strategy, direction and implementation

• Provide preventative maintenance services on Motorola subscribers including APX mobiles and portables, as well as, ancillary equipment (siren controllers, control heads, chargers, etc.)

• Provide Tier 1/Tier 2 diagnostics and repair on Motorola subscribers as listed above.

• Programming of Motorola subscriber devices using supplied codeplugs (minimal codeplug creation/alterations required) using Motorola CPS.

• Troubleshoot, repair, install, maintain, align, and program Motorola handheld subscriber units (APX6000/8000, TXM1000/2000/3000 and KVL 3000/5000)

• Open and close trouble tickets/service tickets utilizing customer ticketing system (ServiceNow)

• Document and/or validate incoming and outgoing assets

• Program Motorola subscriber devices using supplied codeplugs (minimal codeplug creation/alterations required) using Motorola CPS.

• Program individual unit ID's, radio set identifiers (AID, UID, etc.), unit IP addresses, etc.

• Load encryption keys for test and validation (including OTAR), clear keys upon completion.

Preferred Qualifications:

• Demonstrated understanding of ServiceNow trouble ticketing system

• Demonstrated understanding of subscriber accessories such as Remote Speaker Microphones, antennas, surveillance kits, keyload adapters, holsters, etc.

• Demonstrated understanding and utilization of Motorola CPS

• Demonstrated understanding and utilization of Anritsu/Viavi/Aeroflex service monitor, wattmeter, etc. usage and operation

• Experience with Microsoft Word, Excel, PowerPoint, Google Applications required; experience with Microsoft Visio a plus

• Self-motivated, excellent written and oral communication skills, and strong interpersonal skills 

• Works collaboratively and builds relationships with other colleagues, customers, and third party service professionals.

Additional Requirements:

• The role entails providing on-premises support to our valued customers in the Washington D.C. area

• Must be willing to obtain a DHS Public Trust Clearance

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Basic Requirements

Required Skills:

• Associates degree OR trade school certification AND 2+ years of experience in one of the following: Subscribers, LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems, Telec

• ommunications, Public Safety, Engineering, Motorola equipment or Networking equipment.

• Must be a U.S. citizen with ability to obtain necessary security clearance as required by government contracts

• Must have a valid driver's license for this position

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Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].