Live Ops Specialist

Join The Game! 

Leader in the development and publishing of multiplatform games, Gameloft® has established itself as a pioneer in the industry, creating innovative gaming experiences for 25 years. Gameloft creates games for all digital platforms, from mobile to cross-platform titles for PC and consoles. Gameloft operates its own established franchises such as Asphalt®, Dragon Mania Legends, March of Empires, and Dungeon Hunter, and also partners with major rights holders including LEGO®, Universal, Illumination, Hasbro®, Fox Digital Entertainment, Lamborghini®, and Ferrari®. Gameloft distributes its games in over 100 countries and employs 3,000 people worldwide. Every month, 1 billion unique users can be reached by advertisers in Gameloft games with Gameloft for brands, a leading B2B offering dedicated to brands and agencies. Gameloft is a Vivendi company.

Live Ops Specialist is the game’s expert, in charge of creating, planning, communicating and optimizing the in-game promotions and events for his/her games. Part of the Monetization department, you will be reporting to the Product Manager, with the aim to boost player engagement and monetization over the game’s lifetime by surprising and delighting players every day.

Your main challenges will include:

• Own the Live Operations’ planning, clearly defining and setting up the in-game actions and promotions through the required tools
• Collaborate with the Product Manager & game stakeholders to define the promotions and event strategy in the Live games
• Collaborate with the Game Designers & game stakeholders to propose improvements to the TLE design, surfing on market trends and best practices
• Champion the improvements of tools for the benefit of Live Operations efficiency
• Define the communication strategy inside the game: work with marketing and artists on asset creation, coordinate their localization and optimize their in-game display
• Analyze, report and continuously aim to improve all in-game actions against targets
• Benchmark and analyze Live Ops best practices in the industry.

• 2–3 years of experience in game operations, product management, or a similar data-driven role focused on performance, engagement, or monetization.
• Excellent analytical skills and full proficiency of Excel/PowerPoint
• Excellent game market knowledge
• Bachelor’s degree in Marketing, Economics or a related field; Master is a plus; Specific gaming education is a plus
• Complete fluency in English, both written and orally
• Passion for games on any platform
• Result-driven and comfortable working in a fast-paced environment
• Able to think on your feet and highly organized
• Customer focused way of working with a keen visual sense
• Combine creative thinking with clear data-driven decisions

Bonus Points

• Experience working on a live game operated as a service
• Knowledge about LiveOps/Event design
• Knowledge about content design
• Basic knowledge of programming languages is an asset (SQL in particular)
• Basic knowledge of Photoshop can be an asset.

Recruitment Process:

• (1) Screening call (only shortlisted candidates will be contacted) 
• (2) Test
• (2) Interview
• (3) Offer

Work Location

• Work location: 3&4 Floor, Lilama 10 Building, 56 To Huu, Ha Noi, Vietnam.

Why Join Gameloft?

• You want to work in an exceptional industry and create games downloaded more than 1 billion times per year.
• You want to be part of a talented and supportive team of pioneers who have a passion for creating video games.
• You want to contribute to a vibrant and dynamic atmosphere.
• You want to join a global company and meet great people around the world.
• You will work on an employment contract with competitive remuneration and benefits package.
• You are looking for a fun place to work in the heart of the city.

What We Offer:

• A hybrid working model.
• A dynamic workplace environment where hundreds of world-renowned game titles were born.
• A range of well-being events and policies to support employees physically, mentally, and emotionally.
• An open-space office, a cafeteria, a terrace, and a Gaming Area.
• Various training packages, including internal training, sponsorship training, and e-learning (iLearn, Udemy,...).
• Opportunities to collaborate and train with Gameloft worldwide experts and develop yourselves.
• An attractive monthly salary alongside Tet and other performance bonuses.
• Minimum 12 days of paid annual leave, plus 5 days of paid sick leave, Christmas leave, Birthday leave,...
• 100% coverage of mandatory insurance and extra healthcare insurance.
• A monthly allowance to support lunch meals and working-from-home electricity and Internet bills.
• Other benefits from one of the best employers in Vietnam.

What's more?

• Want to know more? Visit our websites:
  • Hanoi Studio website
  • LinkedIn page
  • Facebook page

Due to the high number of applicants, we regret to inform you that only shortlisted candidates will be notified. Thank you for your understanding.