Pearl Abyss the company behind the highly acclaimed MMORPG Black Desert Online (BDO) - is seeking high-performing, innovative, results-oriented Korean and German/French/Spanish speaking Live-Ops Specialists for its European Publishing Office to accelerate growth and reach millions of players across all platforms (PC, Mobile, Console, etc.).
As a multilingual Live-Ops Specialist you will continuously monitor the game live-service and handle day-to-day live operations task, collect in-game issues and player feedback, and engage players by designing and executing in-game events. Our Live-Ops Specialists proactively interact with the players both in the game and in the community – working closely with community managers and customer support staff.
You will join a lean but dedicated team working across multiple communities, platforms, and games such as Black Desert, Shadow Arena, and upcoming releases such as Crimson Desert, DokeV and PLAN 8.
Responsibilities:
- Handle day-to-day tasks for the game's live service through the internal operation tool.
- Assist the regular server maintenance work and the content updates
- Monitor and regularly report on live-service issues and players’ feedback
- Respond to live game issues that occur in the game and write up appropriate notices when necessary
- Assist in creating weekly/monthly in-game events plans and executing them during the live-service
- Work closely with other live-ops specialists, the Customer Support team, and Community Managers to solicit feedback and suggestions for the game’s improvement from the community
- Stay up to date on the latest game updates to be able to support the player base properly.
- Perform investigation and documentation on the game exploits, bugs, and other serious technical issues in the game.
- Review customer support ticket answers and further investigate reported issues and take actions when necessary
- Take care of ad-hoc projects as needed
Minimum Qualifications:
- Native level fluency in Korean and one of the following languages: French/German/Spanish.
- Professional level fluency in English.
- Bachelor’s degree or equivalent work experience
- Minimum 1 year of work experience in the video game industry, especially in CS (Customer Service), QA, live-ops community management, or related field
- Extensive knowledge and gameplay experience of MMORPG
- Prior experience/interactions with the gaming communities
- Technical knowledge of online game live service
- Strong customer service ethic and great interpersonal communication skills
- Creativity, curiosity, and a willingness to learn and grow
- Professional and mature demeanor along with strong time-management and organization skills for coordinating multiple initiatives and priorities
- International travel may be required for this position
Preferred Qualifications:
- Avid Black Desert Online player
- Currently residing in the EU
- Applicants with visas/nationalities allowing them to work within the EU
- Passion for video games
- Prior experience/interactions with the gaming communities
- Competitive salary
- 25 days of Paid Leave
- Public Transport Expenses Coverage - maximum €400/month
- Lifestyle Wallet - Gift Cards worth €150/month
- Personal and Professional Growth Wallet - €1,200/year.
- Monthly Health Care Allowance - €100/month.
- Special Benefits for birthdays and summer- and winter holidays - €600/year
- Sponsored Lunch in the office.
- Free Snacks and Refreshments
- Free medical check-up.
- Healthy Lifestyle Support: gym memberships, e-bike leasing, therapy sessions
Pearl Abyss Europe B.V. is an equal-opportunity employer committed to creating a diverse and inclusive workplace environment. Pearl Abyss Europe B.V. adheres to the EU's GDPR, including the protection of personal data. Personal information will not be disclosed to unauthorized parties and only the information you provide will be utilized during the recruitment process.
Top Skills
What We Do
Pearl Abyss Europe is the EMEA publishing arm of Pearl Abyss Corp, a leading developer and publisher of high-end videogames that is best known for its highly innovative Black Desert franchise which is currently globally available on PC, Console and Mobile. The award-winning MMORPG attracted over 45 million players and achieved more than 2 billion USD in lifetime revenue.
Pearl Abyss Europe caters for the EMEA player base by providing dedicated technical, marketing and customer support and is also preparing to launch the company's highly anticipated upcoming portfolio of games including Crimson Desert, DokeV and Plan 8. For more information on Pearl Abyss, please visit the official website
